Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Learn More

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Video not working for certain sites

  • 2 përgjigje
  • 1 e ka hasur këtë problem
  • 2 parje
  • Përgjigjja më e re nga lolarayyy

lolarayyy
lolarayyy
more options

I recently got a new computer, and in trying to get all my old accounts and what not synced up, I noticed that Twitter videos weren't playing for me and giving me a generic "The video could not be played", which was odd and annoying, but not the end of the world. I then went over to Twitch and got the "Your browser encountered an error while decoding the video. (Error #3000)". Meanwhile, Youtube works perfectly fine.

I tried clearing cache/cookies, tried on incognito mode in case it was an issue with one of my extensions, all to no avail - when I swapped over to Edge just to check if it was a computer issue versus a Firefox issue, both sites functioned in Edge just fine. Is there anything else I can try troubleshooting in Firefox to see what's causing this short of trying to uninstall/reinstall again?

I recently got a new computer, and in trying to get all my old accounts and what not synced up, I noticed that Twitter videos weren't playing for me and giving me a generic "The video could not be played", which was odd and annoying, but not the end of the world. I then went over to Twitch and got the "Your browser encountered an error while decoding the video. (Error #3000)". Meanwhile, Youtube works perfectly fine. I tried clearing cache/cookies, tried on incognito mode in case it was an issue with one of my extensions, all to no avail - when I swapped over to Edge just to check if it was a computer issue versus a Firefox issue, both sites functioned in Edge just fine. Is there anything else I can try troubleshooting in Firefox to see what's causing this short of trying to uninstall/reinstall again?

Zgjidhje e zgjedhur

If your version of Windows does not bundle media components -- this is more of an issue in Europe than in North America -- you probably need to install a media feature pack. This article has more info:

Fix video and audio problems on Firefox for Windows N editions.

If that isn't the issue, I have a copy of YouTube's old feature support test page on my website. Normally these will all say either supported or probably. Does your Firefox list any unsupported items:

https://www.jeffersonscher.com/sumo/html5-video.html

Lexojeni këtë përgjigje brenda kontekstit 👍 2

Krejt Përgjigjet (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Zgjidhja e Zgjedhur

If your version of Windows does not bundle media components -- this is more of an issue in Europe than in North America -- you probably need to install a media feature pack. This article has more info:

Fix video and audio problems on Firefox for Windows N editions.

If that isn't the issue, I have a copy of YouTube's old feature support test page on my website. Normally these will all say either supported or probably. Does your Firefox list any unsupported items:

https://www.jeffersonscher.com/sumo/html5-video.html

lolarayyy
lolarayyy I zoti i pyetjes
more options

Ahh, that was it - thank you!