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Distorted Images on page 2 of Barclays Bank (UK) sign in to account

  • 3 përgjigje
  • 1 e ka hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga mjrcohen

mjrcohen
mjrcohen
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When signing in to my Barclays On Line account,the 2nd page of the sequence is distorted such that one vital box can only be seen my reducing the page to 65%. This happens on two PC's both are using Firefox. Browsing with Edge gives no problem! One PC is running win 10 the other Win11 - both have Norton 360 AV. Is this a FF or Barclays problem?

When signing in to my Barclays On Line account,the 2nd page of the sequence is distorted such that one vital box can only be seen my reducing the page to 65%. This happens on two PC's both are using Firefox. Browsing with Edge gives no problem! One PC is running win 10 the other Win11 - both have Norton 360 AV. Is this a FF or Barclays problem?
Foto të bashkëngjitura ekrani

Zgjidhje e zgjedhur

For me the fault appears to have been 'fixed' - Thanks to Mozilla? and Barclays?

Lexojeni këtë përgjigje brenda kontekstit 👍 1

Krejt Përgjigjet (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This issue with the Barclay website has been reported by two others, so it looks that this is a problem with the website in Firefox where only the height of the image is adjusted and not the width.

Unfortunately is accessing that PINSentry page only possible if you are logged in, so we can't check the CSS code. If you are familiar with using the Inspector then you can check possible CSS rules for height and width.

You can right-click and select "Inspect" to open the built-in Inspector with this element selected.

mjrcohen
mjrcohen I zoti i pyetjes
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@cor-el Thank you for your response and suggestions. As this problem appears to be unique to the use of Firefox as a browser I think it is up to Mozilla to examine the Firefox code along with Barclays who appear to have created a situation that restricts the choice of browser. I agree with @bluebottle47 ~1390241, that Barclays and Mozilla should "talk". Again many thanks for the advice so far. Alas another few hours wasted in self examination. MJRC

mjrcohen
mjrcohen I zoti i pyetjes
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Zgjidhja e Zgjedhur

For me the fault appears to have been 'fixed' - Thanks to Mozilla? and Barclays?