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68.9.0 on Windows crashing

  • 2 përgjigje
  • 1 e ka hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga sfhowes

collinjordan
collinjordan
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Hi there! Long time Thunderbird user here. Ever since upgrading to 68.9.0 I am getting so many crashes. When trying to open an email with attachments, when adding an attachment to a message, when composing a reply message that has images in it, and just randomly as well. I am on a Dell XPS 9550 laptop running the most current WIndows 10 version. I tried rolling back to 68.8.0, but it says that my local files are no longer compatible with that old version. I also tried doing a new install of 68.8.0, but it's still crash city over here. Any ideas? Thanks!!!

Hi there! Long time Thunderbird user here. Ever since upgrading to 68.9.0 I am getting so many crashes. When trying to open an email with attachments, when adding an attachment to a message, when composing a reply message that has images in it, and just randomly as well. I am on a Dell XPS 9550 laptop running the most current WIndows 10 version. I tried rolling back to 68.8.0, but it says that my local files are no longer compatible with that old version. I also tried doing a new install of 68.8.0, but it's still crash city over here. Any ideas? Thanks!!!

Krejt Përgjigjet (2)

collinjordan
collinjordan I zoti i pyetjes
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Sorry - that last sentence - I meant to say that I tried a fresh install of 68.9.0.

sfhowes
sfhowes
  • Top 10 Contributor
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Post the crash report URLs for the last few crashes, from Help/Troubleshooting, Crash Reports.

In the meantime, run Windows in safe mode to test if a startup app such as security/antivirus is causing the crashes.