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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

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Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

since the update Jan 27/18, we do not receive our new messages although our configuration settings are correct , and we can see new emails on webmail

  • 2 përgjigje
  • 1 e ka hasur këtë problem
  • 8 parje
  • Përgjigjja më e re nga glorybay7

glorybay7
glorybay7
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it says connecting to the mail server, then we get an error saying the connection to mail.vianet.ca has timed out. 

the last message we received through thunderbird was Jan 26/18. when we restarted the computer Jan 27/18, it ran an update for thunderbird . Since then we can send email but can't receive any through thunderbird
it says connecting to the mail server, then we get an error saying the connection to mail.vianet.ca has timed out. the last message we received through thunderbird was Jan 26/18. when we restarted the computer Jan 27/18, it ran an update for thunderbird . Since then we can send email but can't receive any through thunderbird

Zgjidhje e zgjedhur

solved - out of curiosity I tried changing the connection security from STARTTLS (which it has always been) to the SSL/TLS option and it started receiving messages like normal again. Maybe this will help someone else

Lexojeni këtë përgjigje brenda kontekstit 👍 0

Krejt Përgjigjet (2)

glorybay7
glorybay7 I zoti i pyetjes
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i have rebooted my computer, my modem, my wireless modem, verified my incoming and outgoing settings. (even though I can send fine). I can access new messages via webmail so my password is correct. Please I hope someone can help

glorybay7
glorybay7 I zoti i pyetjes
more options

Zgjidhja e Zgjedhur

solved - out of curiosity I tried changing the connection security from STARTTLS (which it has always been) to the SSL/TLS option and it started receiving messages like normal again. Maybe this will help someone else