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when loading internet page the cursor and the browser window disappears sometimes for a minute
when loading internet page the cursor and the browser window disappears sometimes for about a minute, hard disk shows high activity, process cannot be stopped by Ctrl/Alt/Del. Windows7, Firefox 44.0.2, but this happens since 1/2 year with older versions also
Krejt Përgjigjet (7)
Hello ManfredM, do you ever try to check in Firefox Safe Mode to see if the problem goes away ?
Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
- Click the menu button
, click Help
and select Restart with Add-ons Disabled.
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help others with the same problem.
thank you
If there is still a problem, Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?
If you can't interrupt this action then it is likely that some (security) program that runs at Windows kernel level is involved.
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.
Thanks folks for your advises. Booting the computer in Windows Safe Mode generates to much restriction/handicaps to surfe widely. The feature Firefox Safe Mode seems to be the most progressive way, under this did not occur an issue, but had not yet enough tests.
Problem is that the issue is not reproduceable:
if it occurs and you clean the cache, close Firefox and start again on same Link the issue will not rehappen.
Could dissability to interrupt Ctrl/Alt/Del be caused by McAffee activity ? If yes, then why not always during link loading process ?
Thank You.
Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.
It could be the work of one of your add-ons. Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac=<Command>)<Shift> A)
In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.
Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.
If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.
Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is detective.
Hope this helps as its a German version, thanks
Allgemeine Informationen
Name: Firefox Version: 44.0.2 Build-ID: 20160210153822 Update-Kanal: release User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0 Fenster mit mehreren Prozessen: 0/1 (Standard: false) Abgesicherter Modus: false
Absturzberichte der letzten 3 Tage
Alle Absturzberichte
Erweiterungen
Name: McAfee WebAdvisor Version: 4.0.20 Aktiviert: true ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92}
Grafik
Asynchrones Wischen und Zoomen: nichts Direct2D aktiviert: Wurde auf Grund Ihrer Grafiktreiberversion blockiert. DirectWrite aktiviert: false (6.1.7601.17789) Gerätekennung: 0x2a42 GPU #2 aktiv: false GPU-beschleunigte Fenster: 0/1 Basic (OMTC) Wurde auf Grund Ihrer Grafiktreiberversion blockiert. H264-Hardware-Dekodierung unterstützt: No; Hardware video decoding disabled or blacklisted Herstellerkennung: 0x8086 Karten-Beschreibung: Mobile Intel(R) 4 Series Express Chipset Family Karten-RAM: Unknown Karten-Treiber: igdumd64 igd10umd64 igdumdx32 igd10umd32 Subsys-ID: 02121025 Treiber-Datum: 9-2-2009 Treiber-Version: 8.15.10.1892 WebGL-Renderer: Wurde auf Grund Ihrer Grafiktreiberversion blockiert. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Wichtige modifizierte Einstellungen
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.display.background_color: #C0C0C0 browser.display.use_system_colors: true browser.download.folderList: 2 browser.download.importedFromSqlite: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20160210153822 browser.startup.homepage: https://www.ixquick.com/deu/ browser.startup.homepage_override.buildID: 20160210153822 browser.startup.homepage_override.mstone: 44.0.2 browser.tabs.onTop: false browser.urlbar.default.behavior: 1 browser.urlbar.suggest.bookmark: false browser.urlbar.suggest.openpage: false browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.reset-permissions: true dom.max_chrome_script_run_time: 10 dom.mozApps.used: true extensions.lastAppVersion: 44.0.2 font.internaluseonly.changed: true gfx.blacklist.direct2d: 3 gfx.blacklist.direct3d11angle: 3 gfx.blacklist.hardwarevideodecoding: 3 gfx.blacklist.layers.direct3d10: 3 gfx.blacklist.layers.direct3d10-1: 3 gfx.blacklist.layers.direct3d11: 3 gfx.blacklist.layers.direct3d9: 3 gfx.blacklist.layers.opengl: 3 gfx.blacklist.stagefright: 3 gfx.blacklist.webgl.angle: 3 gfx.blacklist.webgl.msaa: 3 gfx.blacklist.webgl.opengl: 3 gfx.blacklist.webrtc.hw.acceleration: 3 gfx.blacklist.webrtc.hw.acceleration.decode: 3 gfx.blacklist.webrtc.hw.acceleration.encode: 3 gfx.crash-guard.d3d11layers.appVersion: 44.0.2 gfx.crash-guard.d3d11layers.deviceID: 0x2a42 gfx.crash-guard.d3d11layers.driverVersion: 8.15.10.1892 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x2a42 gfx.driver-init.driverVersion: 8.15.10.1892 gfx.driver-init.feature-d2d: false gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1455361925 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1455361927 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160210153822 media.gmp-manager.lastCheck: 1457602364 media.hardware-video-decoding.failed: false network.cookie.cookieBehavior: 1 network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true network.http.version: 1.0 network.predictor.cleaned-up: true places.database.lastMaintenance: 1457025642 places.history.expiration.transient_current_max_pages: 104858 places.last_vacuum: 1315387714 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.java: 2 plugin.state.npdeployjava: 1 plugin.state.npmcsnffpl: 2 plugin.state.nppdf: 2 plugin.state.npuplayer: 2 print.print_printer: Samsung SCX-4623 Series print.printer_Canon_Inkjet_iP1600.print_bgcolor: false print.printer_Canon_Inkjet_iP1600.print_bgimages: false print.printer_Canon_Inkjet_iP1600.print_command: print.printer_Canon_Inkjet_iP1600.print_downloadfonts: false print.printer_Canon_Inkjet_iP1600.print_edge_bottom: 0 print.printer_Canon_Inkjet_iP1600.print_edge_left: 0 print.printer_Canon_Inkjet_iP1600.print_edge_right: 0 print.printer_Canon_Inkjet_iP1600.print_edge_top: 0 print.printer_Canon_Inkjet_iP1600.print_evenpages: true print.printer_Canon_Inkjet_iP1600.print_footercenter: print.printer_Canon_Inkjet_iP1600.print_footerleft: &PT print.printer_Canon_Inkjet_iP1600.print_footerright: &D print.printer_Canon_Inkjet_iP1600.print_headercenter: print.printer_Canon_Inkjet_iP1600.print_headerleft: &T print.printer_Canon_Inkjet_iP1600.print_headerright: &U print.printer_Canon_Inkjet_iP1600.print_in_color: true print.printer_Canon_Inkjet_iP1600.print_margin_bottom: 0.5 print.printer_Canon_Inkjet_iP1600.print_margin_left: 0.5 print.printer_Canon_Inkjet_iP1600.print_margin_right: 0.5 print.printer_Canon_Inkjet_iP1600.print_margin_top: 0.5 print.printer_Canon_Inkjet_iP1600.print_oddpages: true print.printer_Canon_Inkjet_iP1600.print_orientation: 1 print.printer_Canon_Inkjet_iP1600.print_page_delay: 50 print.printer_Canon_Inkjet_iP1600.print_pagedelay: 500 print.printer_Canon_Inkjet_iP1600.print_paper_data: 9 print.printer_Canon_Inkjet_iP1600.print_paper_height: 11,00 print.printer_Canon_Inkjet_iP1600.print_paper_size_type: 0 print.printer_Canon_Inkjet_iP1600.print_paper_size_unit: 1 print.printer_Canon_Inkjet_iP1600.print_paper_width: 8,50 print.printer_Canon_Inkjet_iP1600.print_reversed: false print.printer_Canon_Inkjet_iP1600.print_scaling: 1,00 print.printer_Canon_Inkjet_iP1600.print_shrink_to_fit: true print.printer_Canon_Inkjet_iP1600.print_to_file: false print.printer_Canon_Inkjet_iP1600.print_unwriteable_margin_bottom: 0 print.printer_Canon_Inkjet_iP1600.print_unwriteable_margin_left: 0 print.printer_Canon_Inkjet_iP1600.print_unwriteable_margin_right: 0 print.printer_Canon_Inkjet_iP1600.print_unwriteable_margin_top: 0 print.printer_Canon_MG2200_series_Printer.print_bgcolor: false print.printer_Canon_MG2200_series_Printer.print_bgimages: false print.printer_Canon_MG2200_series_Printer.print_colorspace: print.printer_Canon_MG2200_series_Printer.print_command: 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print.printer_Canon_MG2200_series_Printer.print_unwriteable_margin_right: 0 print.printer_Canon_MG2200_series_Printer.print_unwriteable_margin_top: 0
Issues have been previously linked to the McAfee Site Advisor extension. Try to disable it and see if the problem persists.
http://service.mcafee.com/faqdocument.aspx?id=TS100162 How to uninstall SiteAdvisor
To disable it: Type "about:addons" in the Location bar Find the extension and click on its "Disable" button