Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Iskanje po podpori

Izogibajte se prevarantski tehnični podpori. Nikoli vam ne bomo naročili, da pokličete telefonsko številko ali nam pošljete osebne podatke. Sumljivo dejavnost prijavite z gumbom »Prijavi zlorabo«.

Learn More

Ta tema je arhivirana. Postavite prosim novo vprašanje, če potrebujete pomoč.

Firefox crashed. tried to delete old to install new. won't delete. tried to replace old with new, but tells me i need to close it first but it's not open

jposes
jposes
more options

Fire fox crashed. I deleted it and installed new version, it worked fine. Got an email with possible virus, so system restored to an earlier date. When I did this, it brought back the old firefox. I tried to delete it, but it won't delete. When I tried to download new version to replace old version, it says I have to close firefox first, but it's not open. What do I do now?

Fire fox crashed. I deleted it and installed new version, it worked fine. Got an email with possible virus, so system restored to an earlier date. When I did this, it brought back the old firefox. I tried to delete it, but it won't delete. When I tried to download new version to replace old version, it says I have to close firefox first, but it's not open. What do I do now?

Vsi odgovori (1)

Francisco MJ
Francisco MJ
more options

Hi jposes

Before installing the new firefox go to Windows Task Manager (Ctrl+Alt+Supr), go to the Processes tab and search for any "firefox.exe" (or firefox.exe*32), give a right click and select "End Process Tree". This should be enough to let you install the new FireFox.

Take care and hope this had been useful to you.