All your answers assume you can open what you have given me after an update I didn't want. Firefox does not open. No further communications at all. What next?
I have a Window XP SP3 desktop. I woke up one morning and there was an announcement that I had been updated upon opening Mozilla. When that happened it was unable to open. I have tried all the tricks that have been published that I could work with since the program would not open and the infamous crash reporter arrived. I clicked on the details and the announcement is made that there was an error communicating to send to Mozilla. I also found out that Mozilla was not servicing XP anymore but I should be OK with the SP3 version. Internet Explorer works fine but I would rather use Mozilla if its available. I would like the version prior to the one with a forced update but I just found out that's impossible from Mozilla. I had a real old version but when I tried to connect I found out the companies could not work with that version and guess what, it was automatically updated to the version that is useless in my computer. Any Suggestions?
I am entering this from a secondary computer with a usable Firefox!
Vsi odgovori (3)
If you are using Windows XP you need to run Firefox ESR.
https://www.mozilla.org/en-US/firefox/organizations/
Please keep this in mind. Windows XP is not supported by Microsoft, and is not safe to use on the internet. It has multiple known security vulnerabilities and should be retired. If you have another computer, please stop using your Windows XP computer on the internet. If you don't, please either buy a new computer, update your computer to windows 7 or newer, or install linux.
On WinXP and Vista OS's Firefox 52 ESR is supported until May 1, 2018. https://www.mozilla.org/en-US/firefox/organizations/faq/
Although it is labeled as being for "Organizations" there is no problem with it being used by individual users, I use it myself albeit an older ESR version in the Profile that I use strictly in support fora.
All WInXP and Vista users who were using the Firefox 51.0 Release version were switched to the ESR 52 version after March 6, 2017 to keep them using an XP / Vista compatible version. The point of where WinXP SP2 and SP3 made difference in Firefox compatibility is long past.
As far as Firefox not opening at all for you and it seems to be generating (or trying to generate) crash reports, see if there are any crash reports sitting in Firefox. See this: https://support.mozilla.org/en-US/kb/mozillacrashreporter#w_viewing-reports-outside-of-firefox
Basically those reports can be found in this folder: %APPDATA%\Mozilla\Firefox\Crash Reports\
Open that folder and see what's in there, any crash reports that start with BP- is what we're looking for. If you have any recent crash reports that start with BP- copy that string and paste them into this thread. The last 8 digits is the "date" of that particular crash, so select 'dates' after the update that start your issues with Firefox.
We can view those crash reports and try to figure out the cause of that crashing.
hi, in case you're a user of malwarebytes please see https://forums.malwarebytes.com/topic/209334-install-3222018-and-firefox-5230-crashes/ and disable self-protection.