![Firefox logo](https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/products/2020-04-14-08-36-13-8dda6f.png)
Silverlight plug-in update - can't get it to work
Silverlight plug-in disabled on Mac laptop: I tried updating several times - I get a message telling me that the update is installed - but the the plug-in remains disabled. How do I get the update to work? Thank you.
Vsi odgovori (6)
Hello Rosiland,
Please do the following steps:
- check your plugin at first here
- Try disabling the Firefox hardware acceleration. To do so, please follow these steps:
- Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
- In the Firefox options window click the Advanced tab, then select "General".
- In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
- Now, restart Firefox and see if the problems persist.
Thank you
Thank you for your suggestion. I tried it but it does not fix the problem. After I tired it, my computer listed Silverlight as up-to-date. But when I tried to watch a training video, I got the following message: "This plug-in is disabled. Manage plug-ins . . . " (I clicked on this message and my computer still listed Silverlight as up-to-date.)
With the last Firefox upgrade, some plugins are no longer enabled until you enable it.
Open the Add-ons Manager by Pressing the Alt or F10 key to bring up the tool bar. Followed by; Tools > Add-ons.
Hot key; <Control> (Mac: <Command>) <Shift> A)
On the left side of the page, select Plugins.
Go to the web page. Once the page is loading, mouse to the address bar and LEFT click the icon. A window for displaying site information should come up. Select More Information. Look thru all the menu items and check all of the settings.
Plugin Status: This page says that the Silverlight Plug-In is up to date. But this does not solve the problem: When I try to watch a training video, the screen is black & tells me that plug-ins are disabled. The video works with Safari but not with Firefox. However, I want to use Firefox. Thank you for your help.
Maybe this article will help?