We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

bp-d51e0772-74ea-4535-ab45-087320240529

Great support...Been 8 days and nothing...

Tired of this issue occurring, what good is a browser if it crashes when it isn't even running/being used?

I'm DONE!

This looks like a problem with the Background Update Agent.

• BackgroundTaskName : backgroundupdate

• https://support.mozilla.org/en-US/kb/enable-background-updates-firefox-windows

The BUA is controlled by these prefs in about:config that you can possibly disable.

• app.update.background.enabled
• app.update.background.scheduling.enabled

• https://support.mozilla.org/en-US/kb/about-config-editor-firefox

So is this a Mozilla caused issue?

If so, they need to fix it!