Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Learn More

Firefox will not load anymore

  • 2 odpovede
  • 0 má tento problém
  • 1 zobrazenie
  • Posledná odpoveď od cor-el

more options

I cannot get Firefox to load. I have tried uninstalling, then reinstall. When I click on the icon, it pauses for a few seconds, but will not load.

I cannot get Firefox to load. I have tried uninstalling, then reinstall. When I click on the icon, it pauses for a few seconds, but will not load.

Všetky odpovede (2)

more options

Here is the crash report. AdapterDeviceID: 0x1916 AdapterDriverVersion: 27.20.100.9171 AdapterSubsysID: 06df1028 AdapterVendorID: 0x8086 AvailablePageFile: 6073012224 AvailablePhysicalMemory: 1474138112 AvailableVirtualMemory: 138531425841152 BackgroundTaskMode: 0 BuildID: 20240425211020 CPUMicrocodeVersion: 0xcc CrashTime: 1715265944 DOMFissionEnabled: 1 DOMIPCEnabled: 1 HeadlessMode: 0 InstallTime: 1714503592 LastStartupWasCrash: 1 ModuleSignatureInfo: {"Avast Software s.r.o.":["aswJsFlt.dll","aswhook.dll","snxhk.dll"],"Microsoft Windows":["Windows.Globalization.dll","DWrite.dll","BCP47mrm.dll","Windows.UI.dll","InputHost.dll","Bcp47Langs.dll","textinputframework.dll","directmanipulation.dll","twinapi.dll","Windows.UI.Immersive.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","ktmw32.dll","winmm.dll","dhcpcsvc6.DLL","npmproxy.dll","dbgcore.dll","dhcpcsvc.dll","winnsi.dll","version.dll","mscms.dll","ColorAdapterClient.dll","twinapi.appcore.dll","WindowManagementAPI.dll","wshbth.dll","netprofm.dll","nlaapi.dll","propsys.dll","WinTypes.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","uxtheme.dll","dwmapi.dll","windows.storage.dll","dbghelp.dll","wtsapi32.dll","wsock32.dll","kernel.appcore.dll","dxgi.dll","ntmarta.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","cryptbase.dll","wldp.dll","msasn1.dll","winsta.dll","devobj.dll","userenv.dll","profapi.dll","ucrtbase.dll","cfgmgr32.dll","wintrust.dll","bcryptPrimitives.dll","bcrypt.dll","crypt32.dll","win32u.dll","msvcp_win.dll","gdi32full.dll","KERNELBASE.dll","imm32.dll","msvcrt.dll","shlwapi.dll","oleaut32.dll","SHCore.dll","ws2_32.dll","msctf.dll","sechost.dll","clbcatq.dll","psapi.dll","gdi32.dll","combase.dll","shell32.dll","ole32.dll","advapi32.dll","setupapi.dll","rpcrt4.dll","kernel32.dll","nsi.dll","user32.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","gkcodecs.dll","nss3.dll","lgpllibs.dll","mozglue.dll"]} Notes: FP(D00-L1000-W0000100-T000) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 17 StartupCacheValid: 0 StartupCrash: 1 StartupTime: 1715265943 SubmittedFrom: Client SystemMemoryUsePercentage: 82 Throttleable: 1 TotalPageFile: 16996012032 TotalPhysicalMemory: 8406077440 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 4.07175 Vendor: Mozilla Version: 125.0.3

This report also contains technical information about the state of the application when it crashed.

Pomohla vám táto odpoveď?

more options

Did you recently uninstall an application that was using Visual C+ runtime components?

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017, 2019, and 2022":

Download the latest vc_redist.x64 and vc_redist.x86 files.

You need to reboot the computer.



Do you get the crash reporter when this happens ?

If you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> More Troubleshooting Information" (about:support).

  • click the "All crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternately, you can open about:crashes via the location/address bar.

See "Viewing reports outside of Firefox":


Pomohla vám táto odpoveď?

Položiť otázku

Ak chcete odpovedať na príspevky, musíte sa prihlásiť do svojho účtu. Ak ešte nemáte účet, položte novú otázku.