Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Learn More

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

can't edit outlook email in HTML- whole message replaced with "undefined".

  • 2 odpovede
  • 1 má tento problém
  • 1 zobrazenie
  • Posledná odpoveď od cor-el

lilchili
lilchili
more options

In editing the html of messages in Outlook using Firefox browser, I click on options -> edit in HTML and whether or not I do anything to change the email whilst in the HTML editing option, as soon as I click on Rich Text to check the formatting etc the whole body of the email is replaced with the word 'undefined' and there is no access to saved drafts of that message.

This has been happening for several months now and it's mega frustrating. I would appreciate any light being thrown onto this issue, thanks

In editing the html of messages in Outlook using Firefox browser, I click on options -> edit in HTML and whether or not I do anything to change the email whilst in the HTML editing option, as soon as I click on Rich Text to check the formatting etc the whole body of the email is replaced with the word 'undefined' and there is no access to saved drafts of that message. This has been happening for several months now and it's mega frustrating. I would appreciate any light being thrown onto this issue, thanks

Všetky odpovede (2)

guigs
guigs
more options

Hi lilchili, I am not entirely sure how this works, however to change the encoding of a webpage in Firefox go yo the View > Character Encoding to see if this is the issue.

Otherwise, please contact outlook's help site to get some insight on their website functionality.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window