Usernames and passwords are not saved

Firefox Firefox Last updated: 02/08/2024 44% of users voted this helpful
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Firefox includes built-in password management which allows you to manage the usernames and passwords you use to log in to websites. This article describes why your logins might not be saved.

Firefox settings for logins and passwords

If you've disabled the autofill feature, Firefox will not fill in your login information. To change this setting:

  1. Click the menu button Fx89menuButton to open the menu panel.
  2. Click Passwords.
    • The Firefox about:logins page will open in a new tab.
  3. Click the Firefox logins menu Three dot menu, then click OptionsPreferences.

    Firefox logins menuFx122 WIN 3 Dot Menu Options
    • The Firefox Privacy & Security panel will open to the Logins and Passwords section.
    Fx115LoginsAndPasswords-Simplified
  4. Add a checkmark next to Ask to save logins and passwords for websites to see a prompt.
  5. Add a checkmark next to Autofill logins and passwords so you wouldn't have to type them in each time.
  1. At the top right, click the menu button Fx89menuButton to open the menu panel. Then, select Passwords.
    Menu passwords option
    • The Firefox about:logins page will open in a new tab.
  2. At the top right, click the Firefox logins menu Three dot menu and then select PreferencesOptions.
    Firefox logins menuFx122 WIN 3 Dot Menu Options
    • The Firefox Privacy & Security panel will open to the Passwords section.
  3. Add a checkmark next to Ask to save passwords to see a prompt.
    Ask to save passwords option
  4. Add a checkmark next to Fill usernames and passwords automatically so you wouldn't have to type them in each time.
    Fill usernames and passwords automatically option

Now that you've configured Firefox to remember passwords, try logging in to the site again.

Password Manager software

You may have Password Manager software, maybe as a feature included in security software, that prevents Firefox from storing passwords. Check your Password Manager software settings. For more information, see Where are my logins stored?

Remember Password prompt is not displayed

Some graphics driver versions may have problems to display prompts. To see if this applies to you, follow the steps in Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

Websites prohibit password saving

Some websites do not allow for passwords to be saved for security reasons. If you have followed the steps above, but are still not prompted to save a password when logging in to a certain website, that site may have disabled password saving.



Based on information from User name and password not remembered (mozillaZine KB)

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