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When I download pdf file from FF it tries to convert the file to a Word document

Starting today, I went to download a .pdf file to open automatically with Adobe Acrobat as I usually do. However, this time I got a pop-up from Microsoft Word stating, "W… (read more)

Starting today, I went to download a .pdf file to open automatically with Adobe Acrobat as I usually do. However, this time I got a pop-up from Microsoft Word stating, "Word will now convert your PDF to an editable Word document. This may take a while. The resulting Word document will be optimized to allow you to edit the text, so it might not look exactly like the original PDF, especially if the original file contained lots of graphics."

I went to Settings - General - Applications, went down Contents list to Portable Document Format (PDF), and tried the various settings under the Action column, to include "Save File," "Always Ask," "Use Acrobat Adobe 2020." None of these worked or made any difference. I open numerous .pdf files every day and I need to be able to just click on them in the website and have them open in my Adobe Acrobat program - as they have up until today. What do I have to do to fix this? I am using Version 102.0.1 (64-bit).

Asked by starjazz 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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Videos Will Not Play

I used to watch the TED videos using the links in their email. Then some time ago they stopped playing. It accesses the website and video but there is a circle going arou… (read more)

I used to watch the TED videos using the links in their email. Then some time ago they stopped playing. It accesses the website and video but there is a circle going around and nothing happens. I tested the same on Microsoft Edge and it works. I do not like Edge and hopefully, you can solve this issue because it is important. I have looked at all the solutions online but they do not fix the problem. I use Windows 11 and everything is up to date.

Asked by lance24 2 years ago

Answered by lance24 2 years ago

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Sign In Page for Online Application Does Not Fully Load

I am having one problem with Firefox. Other than this, it is working splendidly. Thank you. I work with an online donation management software application called: eTapest… (read more)

I am having one problem with Firefox. Other than this, it is working splendidly. Thank you. I work with an online donation management software application called: eTapestry. I am on it all day, for 17 years, it's my job. The login page does not fully load. This started yesterday, Monday, July 11th. I was able to find a work around yesterday, but this work around doesn't work today. The completely loaded page should look like the enclosed image: Sign-In-1.png with the blue 'Sign In' button being the active link to sign into the program. However, what I get is shown in image: Sign-In-2.png where there is a revolving circle of dots. Normally the revolving circle of dots would be just a blip of a second before the blue 'Sign In' button appeared. What do I do? Is this a result of the 102.0.1 upgrade? Thank you.

Asked by DennyJoe 2 years ago

Last reply by DennyJoe 2 years ago

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Color PDFs viewing as black and white – This is a brand new problem!

I noticed today that all my color PDFs are viewing as black and white. For years they were fine, presenting as color. This is a serious problem, as I am a graphic designe… (read more)

I noticed today that all my color PDFs are viewing as black and white. For years they were fine, presenting as color. This is a serious problem, as I am a graphic designer and have many PDFs on my portfolio. I am also seeing the same problem with PDFs linked to my clients' sites.

Images on PDFs are still in color. It's the flat color graphics created in InDesign exported to PDF. Oddly enough, gradients (originally created in InDesign as well) are still presenting as color, but only the gradients.

I do not have this problem in Safari, nor in other browsers, but Firefox has been my go-to browser for years. I never had a problem until I noticed today. Firefox updated two days ago. I'm on a Mac and I now have Firefox version 102.01, as it updates automatically.

Thank you for attending to this issue.

Asked by pinkjaykitty 2 years ago

Last reply by cor-el 2 years ago

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youtube suddenly stops loading

Recently I have been getting an error where after some point in time youtube-related pages will stop loading when I try to open them or if they do load they will tell me … (read more)

Recently I have been getting an error where after some point in time youtube-related pages will stop loading when I try to open them or if they do load they will tell me I am not connected to the internet despite being connected to the internet. It will have occasional brief windows where it will load the site again before going back to not working but I have no idea what causes this change. I have tried clearing my cache/cookies and disabling my add-ons but neither of those things stop this from happening. Interestingly, if I restart in troubleshoot mode or open a private window, youtube will load perfectly. Any suggestions on what I can do to fix this issue?

Asked by kai_draws 2 years ago

Last reply by studysucceedenjoy98 2 years ago

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Cannot reach web site with Firefox - isn’t redirecting properly

I cannot seem to reach https://community.esri.com/ via Firefox but can reach it fine with Chrome and Edge. Firefox says "The page isn’t redirecting properly. An error o… (read more)

I cannot seem to reach https://community.esri.com/ via Firefox but can reach it fine with Chrome and Edge.

Firefox says "The page isn’t redirecting properly. An error occurred during a connection to community.esri.com. This problem can sometimes be caused by disabling or refusing to accept cookies."

So I even added the page to list of Exceptions, but still cannot reach site.

Asked by Mark D 2 years ago

Answered by Dropa 2 years ago

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Avast Secure Browser imposes itself by opening on start up

Avast Secure Browser imposes itself by opening on start up despite my attempts to stop it doing so. AND despite Firefox being my default browser for over ten years and l… (read more)

Avast Secure Browser imposes itself by opening on start up despite my attempts to stop it doing so. AND despite Firefox being my default browser for over ten years and long before I started using Avast free antivirus. Avast has loaded it on , I never elected to do so ...but that said I do not wish to totally remove it from my lap top as it is, as it were, an insurance policy against Firefox becoming inoperable. I have explored switching off this attribute of avast browser in the browser but to date have been unsuccessful. As a retired man in my seventies I am limited in my peer group for finding anyone that is computer literate YET this technology is so beneficial to people such as myself I believe.

Asked by Pat Grey 2 years ago

Last reply by jonzn4SUSE 2 years ago

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Screenshot of webpages larger than the monitor screen?

I drag the handle to expand the area I want the screenshot of. But the highlighted area is only what is displayed on the monitor. How do i drag the handle so the scree… (read more)

I drag the handle to expand the area I want the screenshot of.

But the highlighted area is only what is displayed on the monitor.

How do i drag the handle so the screenshot also contains the next page?

Asked by gcotterl 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

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Delete old page history per company policy (1 month)

Why can i not set history to delete after 30 days? It appears the only option is an add-on which Firefox warns might not be safe. This is a security issue and Firefox is… (read more)

Why can i not set history to delete after 30 days? It appears the only option is an add-on which Firefox warns might not be safe. This is a security issue and Firefox is supposed to be good for security, but I can find no setting that will allow me to clear page history older than X days (30 days is my company document control policy). Even IE has this feature.

Asked by mak229 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

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Google accounts sporadic and disconnecting only on Firefox/Windows

I've been trying to do some research on this and I've tested a number of results (clearing cache/cookies, running on Safe/Troubleshoot mode) but I'm still getting this er… (read more)

I've been trying to do some research on this and I've tested a number of results (clearing cache/cookies, running on Safe/Troubleshoot mode) but I'm still getting this error. I have also done a complete reinstall of the Firefox browser

I don't have any issue logging into any of the Google applications (gmail, youtube, drive, etc) on Chrome or Edge on my Windows machine, and I don't have any issues on my Mac running firefox, this issue seems to be specific to my Windows 10 OS on firefox.

It also occasionally works, so it's really confusing trying to debug what's going on (it works randomly if I refresh enough.

I'm not sure if it's related, but Youtube occasionally has issues connecting as well with the following issue. Any help would be greatly appreciated, I would really prefer this to work properly, otherwise I might end up having to switch browsers since it greatly effects a lot of things.

Asked by kevinyao93 2 years ago

Last reply by kevinyao93 2 years ago

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Captcha problem

I am not signed into firefox. Most times I go to a site that I always go to knowing it is truly safe, I get the captcha question. How can I get rid of that ? I kno… (read more)

I am not signed into firefox. Most times I go to a site that I always go to knowing it is truly safe, I get the captcha question. How can I get rid of that ? I know this has been discussed ad-nausea-um but I have never seen an answer that applies to me.

Thanks!

  • Archived

Pop-up Sign In?

For the last few days, as I work on my MacBook Pro, I've been getting a pop-up stating that I need to sign in to Firefox. Firefox is the only browser I use and I have ne… (read more)

For the last few days, as I work on my MacBook Pro, I've been getting a pop-up stating that I need to sign in to Firefox. Firefox is the only browser I use and I have never seen this pop-up before. It looked authentic so I entered a password, which it rejected and then tried pretty much any other password(s) I have used and it rejected them all.

I'm still getting these pop-ups. What's this all about? HELP!!!

Thanks.

Asked by G 2 years ago

Last reply by cor-el 2 years ago