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white bar at the top of my screen blocking the tool bar

Today, a white bar about 1 inch wide is at the top of my screen blocking the tool bar and access to other info. How do i remove it? I have restarted my computer and clo… (read more)

Today, a white bar about 1 inch wide is at the top of my screen blocking the tool bar and access to other info. How do i remove it?

I have restarted my computer and closed the browser. Still there.

Michael

Asked by michael709 38 minutes ago

Last reply by cor-el 20 minutes ago

Firefox get white screen

When I play any video on https://www.bilibili.com/ this chinese website After finish the video,The Firefox get white screen and crash And this happen every single time, T… (read more)

When I play any video on https://www.bilibili.com/ this chinese website After finish the video,The Firefox get white screen and crash And this happen every single time, There is nothing I can do The crash log is here: bp-c489f92a-e918-43ba-ab0b-589210240812

Asked by 1940630798 13 hours ago

Last reply by Paul 6 hours ago

My computer (Firefox) changed and I don't know what happened!

My screen went black this morning and I couldn't get the screen to reappear. I turned the power off, then waited a minute or two before turning it back on. My usual scr… (read more)

My screen went black this morning and I couldn't get the screen to reappear. I turned the power off, then waited a minute or two before turning it back on. My usual screen with all the apps was gone and replaced by a generic "windows" screen. I had to re-enter all kinds of information and I'm finally able to see my bookmarks, but all of my documents and pictures stored on my computer are completely gone. Did Mozilla/Firefox perform an update? And if so, how do I get back to my personalized screen - and more importantly my stored documents and pictures?!!

Asked by langehead 2 hours ago

Last reply by thepillenwerfer 1 hour ago

In Ubuntu, the Print to PDF printer does not work

When I try to print and use the "print to pdf" printer, the save button does nothing. I can print to my printer, but I cannot create pdf's. I am using Firefox 129.0 and U… (read more)

When I try to print and use the "print to pdf" printer, the save button does nothing. I can print to my printer, but I cannot create pdf's. I am using Firefox 129.0 and Ubuntu 22.04.4 LTS

Asked by Jason 2 hours ago

Last reply by thepillenwerfer 1 hour ago

Secure connection failed, unusual payment activity

I cannot connect to Amazon site, says unusual payment activity, secure connection failed, and the name Stanford Health Care, that I have never heard of and have no connec… (read more)

I cannot connect to Amazon site, says unusual payment activity, secure connection failed, and the name Stanford Health Care, that I have never heard of and have no connection to them. I need to have this corrected. Please reply. Rosalie Koire, roko8@att.net.

Asked by rokosplace 2 hours ago

After 5-30 minutes of browsing, the address bar stops working until browser reset.

After I've had a window open for between 5 minutes and half an hour, the address bar stops working. I need to open a new window in order for it to work again. I can click… (read more)

After I've had a window open for between 5 minutes and half an hour, the address bar stops working. I need to open a new window in order for it to work again. I can click on the favorites on the homepage and those work but if I search or input an address into the address bar nothing happens.

Asked by lee.douglasj13 2 hours ago

Microphone does not work on Firefox, but works everywhere else.

Hello, My microphone has recently stopped working on Firefox, and Firefox only. It works in Chrome, Edge, and Opera. I have tried reinstalling Firefox (and testing the… (read more)

Hello,

My microphone has recently stopped working on Firefox, and Firefox only.

It works in Chrome, Edge, and Opera.

I have tried reinstalling Firefox (and testing the mic with a clean install), reinstalling all of my audio drivers, and even changing the frequency of my Windows sound to a lower one. Nothing has worked.

My laptop is a Lenovo Slim Pro 9i (if it matters) and my microphone is an Intel Smart Array.

I have completely run out of ideas, so anything will help at this point.

Asked by Ish Patel 4 hours ago

Last reply by Ish Patel 4 hours ago

All Google pages - calendar, search, docs - crash as soon as they open.

I can't get any app from Google to stay open. It's a nightmare. I've restarted several times. Doesn't help. Everyother page is working. Is this a bug in the latest versi… (read more)

I can't get any app from Google to stay open. It's a nightmare. I've restarted several times. Doesn't help. Everyother page is working.

Is this a bug in the latest version?

I get this same message. The page flashes on then crashes and this message appears.

Asked by kathleen22 4 hours ago

Youtube not loading videos - jnn-pa.googleapis.com CORS failed

Hello, I am writing to you because there have been some problems with YouTube lately when using Firefox. The video won't buffer more than a few seconds, and sometimes I r… (read more)

Hello, I am writing to you because there have been some problems with YouTube lately when using Firefox. The video won't buffer more than a few seconds, and sometimes I receive an error message saying, "There was an error. Try refreshing the page or try again later." I tried using Safari on my phone, and it is working just fine, so it looks like it is not my internet connection. I am using uBlock Origin and other add-ons. To troubleshoot, I followed the instructions from one of the engineers of uBlock Origin here: https://github.com/uBlockOrigin/uAssets/issues/20586

He recommended reporting it to Firefox in the comments below to another user, but none of it worked for me. Therefore, I am contacting you to see if we can solve this issue. Thank you very much.

Asked by Garrod 7 hours ago

Last reply by jscher2000 - Support Volunteer 4 hours ago

Firefox on Ubuntu MATE

If watching any video in full screen, upon restoring Firefox back to "normal view" the entire program changes its position on my monitor. In regular mode (IE; not full sc… (read more)

If watching any video in full screen, upon restoring Firefox back to "normal view" the entire program changes its position on my monitor. In regular mode (IE; not full screen) the position of the program on the screen - flush with my top and bottom panels - but NOT full screen is unaffected when closing and re-opening Firefox. The change in screen position is only when going from full screen view to non-full screen mode. OS: Ubuntu MATE 22.04.4 LTS 64 bit Firefox Ver: 115.14.0 ESR 64bit

Hopefully someone can help. I will post this in the Ubuntu MATE community forum as well.

Cheers.

Asked by Avigazed 5 hours ago

Firefox won't launch after updating macOS unless booting the MBP in safe mode

Hi everyone, I recently updated my macOS to Ventura 13.6.9 along with updating to the newest Firefox Nightly; now whenever I try to launch Firefox, it just hangs and wil… (read more)

Hi everyone,

I recently updated my macOS to Ventura 13.6.9 along with updating to the newest Firefox Nightly; now whenever I try to launch Firefox, it just hangs and will never load the start page. If I give it about 5-10 minutes, it will eventually load the favorites bar, and then when I click into the address bar to type, it hangs again. If I give it another few minutes, I can type but hitting enter/return, nothing happens.

If I restart my MBP and hold shift to boot into safe mode, Firefox loads perfectly fine with no issues or hangs at all. I'm just not sure what is different that would be causing it to hang when booting into regular mode?

I saved the Apple crash report to see if that's any help for diagnosing the issue, here's a link to the .txt file - https://file.io/ZRVgd3A8jzoA

If there's anything else I can provide that would help, please let me know!

Thanks all!

Asked by partial 6 hours ago

Firefox

Bad Request Since your last update I can no longer check my emails on the orange.fr website. The following message is displayed:- Your browser sent a request that this se… (read more)

Bad Request Since your last update I can no longer check my emails on the orange.fr website. The following message is displayed:- Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit.

Asked by joss.ag 13 hours ago

Last reply by jscher2000 - Support Volunteer 6 hours ago

Browser opens on its own.

Firefox Browser 129.0 64-bit Extensions: Adblock Plus, Adobe Acrobat Windows 11 Pro V23H2 - OS build 22631.3958 MS Windows Security No malware, etc. found Intermittent… (read more)

Firefox Browser 129.0 64-bit Extensions: Adblock Plus, Adobe Acrobat Windows 11 Pro V23H2 - OS build 22631.3958 MS Windows Security No malware, etc. found

Intermittently find browser open on its own @ homepage without any action on my part.

Asked by Dan xxxxx 6 hours ago

Accès à tout site Internet par le moteur de recherche google

Impossible d'accéder à Internet par GoogIe Message d'erreur :" Échec de la connexion sécurisée Une erreur est survenue pendant une connexion à www.google.fr. PR_CON… (read more)

Impossible d'accéder à Internet par GoogIe Message d'erreur :" Échec de la connexion sécurisée Une erreur est survenue pendant une connexion à www.google.fr. PR_CONNECT_RESET_ERROR Code d’erreur : PR_CONNECT_RESET_ERROR La page que vous essayez de consulter ne peut pas être affichée car l’authenticité des données reçues ne peut être vérifiée." Cela fonctionne avec Edge. J'ai désactivé Kaspersky. Même échec.

Asked by john.la-gambille 7 hours ago

Nightly | HDR Videos are washed out

So i'm using the latest Nightly and have for like 4 days this issue, it never happened before and just after one update it started to happen. I already have set gfx.color… (read more)

So i'm using the latest Nightly and have for like 4 days this issue, it never happened before and just after one update it started to happen. I already have set gfx.color_management.native_srgb to true. When I open firefox in troubleshoot mode it is working fine, but when it's normal and I disable all addons and extensions and themes - issue remains

Asked by Tyson 9 hours ago