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Hi, I am closing down an old email address because they are now charging me for it. I was advised to use Thunderbird so I signed up and am now receiving emails to thunderbird from my xtra.co.nz email address. However, it hasn't brought over my saved folders from my xtra.co.nz app. Someone suggested I need to change to imap, but do not know where to find this and not sure if I do it in Thunderbird or the xtra mail app or both. Looking for instructions on on how I can bring my existing folders from my xtra.co.nz mail into Thunderbird?

When I originally set up a POP account in Thunderbird for Mac some years ago, my address was at interchange.ubc.ca, then the POP server migrated to mail.ubc.ca

In Account Settings, my e-mail address, POP server name, and Copies and Folders names all reference mail.ubc.ca (as they should).

But in my ~/Library/Thunderbird/Profiles/<profileName>/Mail folder, the POP folder is still named pop.interchange.ubc.ca.

(N.B. <profileName> is a placeholder for my actual profile name, not displayed here for security reasons)

I have many filters set up to move messages to specific folders at the same level as my Inbox in my mail.ubc.ca POP mailbox, but whenever I restart Thunderbird and run a filter, I get the error, "The folder 'folderName' could not be found, so filter(s) associated with this folder will be disabled. Verify that the folder exists, and that filters point to a valid destination folder." (N.B. <folderName> is a placeholder here, for example it might be "Trash")

I can then select the destination folder in the "Choose folder ..." dropdown menu and run the filter, but whenever I restart Tbird, I get the same error all over again.

In the msgFilterRules.dat file for this account, I see lines like these: "actionValue="mailbox://<username>@pop.interchange.ubc.ca/<folderName>", e.g. actionValue="mailbox://<username>@pop.interchange.ubc.ca/Junk"

[N.B. <username> is a placeholder for my actual username

I'm wondering if this is due to a mismatch between the POP server name and the name of the POP mailbox folder in the Finder. Is it safe to change the name of the latter to "pop.mail.ubc.ca", and should this fix the problem? Will this automatically update the server name in the msgFilterRules.dat file, or do I have to edit it to replace all references to "pop.interchange.ubc.ca" with "pop.mail.ubc.ca".

If it is not safe to do this, or it is unlikely to fix the problem, any advice as to what to try instead would be greatly appreciated!

Many thanks!

When I'm watching a show, sometimes I get uncomfortable during certain parts and will click the "skip" button a couple times until the scene is over. However, sometimes If I do this too many times the audio will completely stop (but the video continues playing). I will need to refresh the page for it to fix.

I've tried running firefox in troubleshooting mode but the issue seemed to still be there. Doesnt happen on any other browsers either.

I've hit the refresh button 1000s of times to get halfway through my emails I'm still a few months from current it downloads 1-3 emails most of the time when hitting refresh all. And most of the help I found for this stuff is very out of date.

I've been trying to watch live sports events on SECN+ through my Hulu subscription, but I'm encountering an error message stating, "The media could not be loaded, either because the server or network failed or because the format is not supported." I discovered that Firefox is blocking the stream, while it works perfectly on Chrome. With the college football season and other sports events approaching, I’m concerned that if this issue persists, I may have to stop using Firefox, which I've relied on for over two decades. Please help me fix this issue at your earliest convenience. Thanks.

All email files on this windows10 laptop appear to have become encypted (inbox and sent and all defined folders). Able to access and view them all, but when sent to printer, they remain encrypted and print encrypted code. Have tried reinstalling Thunderbird, over previous installation.Have not tried uninstalling thunderbird before reinstalling.

With the latest Thunderbird update (128.1.0esr) I am seeing frequent "not responding" situations. It eventually does come back. Am I doing something wrong? I am on a PC running Windows 10.

Good evening, For a few days I have this problem (probably with newest version (129.0/1). Each time i try to search something in a new tab by typing in search bar and pressing enter - it just will not proceed. The new tab just stays titled "new tab", doesn't proceed further until I press it few times (6-8 times) - then it loads the search engine with results.

It NEVER happened before. I am certain that I did not change anything.

Yours faithfully, Behemort

I am running Ubuntu 22.04 Jammy on my desktop. Problem does not appear in Windows 10.

I can click the search box and the list of search engines shows. I can change the default search engine in settings. Mouse over highlights the selections.

Clicking on one of the choices does nothing.

I think there have been 2 updates since the problem first appeared.

PS: There also appears to be an issue with js. Some functions on websites do not work although most of the scripts do work. In particular comments on comicskingdom.com do not work and the same with comments on seattletimes.com which apparently uses the same script. Both websites work on Windows 10.

I have two email accounts coming in to my Thunderbird app on the desktop. One account stopped loading messages to my inbox. I can get the messages on my phone for that account if I access them I don't use Thunderbird. I'm getting message that certificate if not valid. I did the trouble shooting for Thunderbird and cleared the cache. Can you please help? I downloaded the trouble shooting file if needed.

Hi there,

I'm new here so please bear with me if I've posted in the wrong place or have missed something obvious.

I running Windows 10, fully updated, on a laptop. I have been using Firefox browser now for many years, suits my needs and avoid's using Goolges Chrome. My Firefox was updated a in the last few days and it shows as up to date on Version 129.0.1 64bit.

I noticed late last night that when opening a fresh window and enter a search term in either the address bar or the Google search bar, my usual choice of search engine, I hit return and nothing happens. Any text I've input disappears totally. Not at all sure what's going on but have found that if I open a new private window Firefow will act as I'd expect without any issues.

I have two other browsers on my laptop, Edge and also Avast's own offering which both work as expected when I enter a search term. Have never experienced this before with the exception of years ago when malware protection wasn't great. It almost seems as though something is just stopping Firefox from searching anything I enter. I can use the bookmarks just fine and then everything works as usual.

Yesterday I thought that maybe following the new windows culmulative updates I was offered and apparently installed just fine, that I needed to restart which a tried and I thought it had cured the issue. Seems that it hasn't and still having the same issue.

Any idea's or thought's on what the cause of this is?

I have comcast/xfinity email. I reset my Comcast password. Now Thunderbird is asking me to enter a new pawword. I enter it, and tell it so save it, but it doesn't work.

Does Comcast email have a different password from the main password?

How can I fix this problem?

Hi, I'm using Linux Mint 22, Firefox 129.0 (64-bit). Browser is hanging after approximately 4 hours. Not sure if this is a Firefox issue, but this is where I'm starting the troubleshooting process. My suspects are (1) the browser, (2) NVIDIA drivers (3) the new Linux Mint kernel or possibly (4) a mix of the above. This was a fresh install with default options on (Wilma). Using the latest graphics drivers for GeForceRTX 2060, driver version 555.58.02, went down to native drivers, no change. Honestly, this one has me baffled. Been troubleshooting this for 3 days. It feels like a memory leak. Nothing on the crash reports. First, browser will hang, then mouse and keyboard. Hard reboot is the only option. Any help would be appreciated.

When I try to open Thunderbird, a message pops up that says the application had a problem and crashed. It also says that the crash reporter is unable to submit a report for the crash. It then says "Details: The application did not identify itself."

What do I do to fix this?

Thank you.

I have a virus that posts its site on my landing page / home page.

It cannot be dismissed. I cannot find any part of its URL in Finder. Norton Antivirus doesn't detect it. It cannot be overwritten. It cannot be edited away. It CAN be moved to the fourth line of home page icons and only three lines shown, which puts it out of sight. Rebooting the machine doesn't cure it.

Can I find the listing of sites on my home page and remove it from the list?

Any help would be appreciated.

I'm not good with computers so help has to be put in simple terms.

Hi. I got a new laptop some weeks ago (Linux Fedora) and I've been using Firefox without any problems until last week. When watching Youtube videos my system shell crashes completely. This problem ONLY happens with Youtube videos and Firefox. Other browsers work fine and I don't have this problem in other websites.

Recent crashes ID: bp-f6b555b9-0fbb-447d-a3b3-9f7ee0240818 bp-1fad31a3-0735-49dd-92ac-44e2d0240818 bp-19ae85a5-8bd3-4d3b-b366-f65a10240818 bp-7ca6ded3-871e-45ad-8351-f21c40240818 bp-88f4aca2-437b-45d1-8d7a-11a7c0240818 bp-ebb8ed44-af42-44c1-89f9-54b1f0240818 bp-3aa6e40e-467c-4c72-8373-b23e30240818