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Firefox crashes

  • 1 reply
  • 3 have this problem
  • 11 views
  • Last reply by knorretje

jlfischer2
jlfischer2
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Wont start up shuts downs after screen comes up. Have uninstalled and reinstalled still wont work Crash reporter has sent you a email

Wont start up shuts downs after screen comes up. Have uninstalled and reinstalled still wont work Crash reporter has sent you a email

All Replies (1)

knorretje
knorretje
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Today we have a lot of crashes with Trusteer Rapport. If you have that program, try to disable it, then the crashing should stop.
When you send Mozilla a crash report it just puts it in a giant database. We have no way of looking it up without the Report ID. I have no idea what is wrong without looking up the crash report. Please get the Report ID of your latest crash report.
See https://support.mozilla.com/en-US/kb/Firefox%20crashes