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I can't download any addons.

  • 2 replies
  • 16 have this problem
  • 20 views
  • Last reply by Cadenza

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Whenever I click "Add to Firefox" to download an add-on, I get the message, "The add-on could not be downloaded because of a connection failure on addons.mozilla.org."

Attempting to right-click and save the file gets me the message, "The download cannot be saved because an unknown error occurred. Please try again."

Whenever I click "Add to Firefox" to download an add-on, I get the message, "The add-on could not be downloaded because of a connection failure on addons.mozilla.org." Attempting to right-click and save the file gets me the message, "The download cannot be saved because an unknown error occurred. Please try again."

All Replies (2)

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Try again. The server required to download the add-on may have been down when you tried to install.

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Thanks, but I've tried multiple times today and last night... no luck.