Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Norton Confidentail says "Error encountered" on all web sites

  • 4 replies
  • 14 have this problem
  • 9 views
  • Last reply by sbalda

sbalda
sbalda
more options

Since updating to Firefox 4.0.1, the Norton Confidential bar says "Error encountered" for every Web site I access from Firefox. I do not have this problem if I use Safari. How do I get it to say site verified?

Since updating to Firefox 4.0.1, the Norton Confidential bar says "Error encountered" for every Web site I access from Firefox. I do not have this problem if I use Safari. How do I get it to say site verified?

All Replies (4)

the-edmeister
the-edmeister
  • Moderator
more options

Check with Norton for an update. Or ask about that issue in the Norton support fora.

http://norton.lithium.com/norton/

sbalda
sbalda Question owner
more options

I have version 1.3.4(15) of Norton Confidential. My computer is a Mac 10.6.7. When I tried to update following instructions on Norton, it tells me "This program cannot be run in DOS mode." I have no idea what this means. I still have "Error encountered" on the Firefox site. What do I do now?

the-edmeister
the-edmeister
  • Moderator
more options

Please try posting about that issue in the Norton Support fora. I have no Mac experience - too expensive for my needs, plus I build my own computers. As far as Norton goes, I have "sales associate" access to Norton security programs, and even being "free" I won't use their stuff - too much better stuff out there, that's less problematic.

sbalda
sbalda Question owner
more options

After 2 hours on the Norton chat site and the "help" of four technicians, the problem persists. There final suggestion was to uninstall Firefox and the reinstall it. I am reluctant to do it. Anybody have better luck than me? I'm not sure whether the problem is with Firefox or Norton, but it is frustrating.