Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot add Gmail email account or calendar - sign-in prompt page does not load

  • No replies
  • 0 have this problem
  • 5 views
Cressida Cleland
Cressida Cleland
more options

On Mac Sonoma 14.4, Thunderbird 115.12.2

When I try add my Gmail account or calendar account, the Gmail sign-in prompt page comes up but is entirely blank and does not load. When I restart my laptop I can sometimes get the page to load but when I allow my account to be connected, the next page does not load still. So the authentication process does not finish. The result is the same whether I enter my password on Thunderbird or not.

I have uninstalled and reinstalled Thunderbird, and downgraded to an older version. Same issue.

I am not sure if it is a Mac issue but I am only having the issue with Thunderbird.

On Mac Sonoma 14.4, Thunderbird 115.12.2 When I try add my Gmail account or calendar account, the Gmail sign-in prompt page comes up but is entirely blank and does not load. When I restart my laptop I can sometimes get the page to load but when I allow my account to be connected, the next page does not load still. So the authentication process does not finish. The result is the same whether I enter my password on Thunderbird or not. I have uninstalled and reinstalled Thunderbird, and downgraded to an older version. Same issue. I am not sure if it is a Mac issue but I am only having the issue with Thunderbird.
Attached screenshots

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.