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Firefox crashes

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  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

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Lots of crashes lately. Reinstalled, reset winsock and Ipv4 stuff, opened in Firefox safemode, still crashes.

Crash ID: bp-fb20fd32-9110-4232-96cc-b62322151130

any ideas?

Lots of crashes lately. Reinstalled, reset winsock and Ipv4 stuff, opened in Firefox safemode, still crashes. Crash ID: bp-fb20fd32-9110-4232-96cc-b62322151130 any ideas?

All Replies (1)

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Product Firefox Version 42.0 Build ID 20151029151421 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation


Do you have any other reports?


  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: