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won't let me put in my useranme or password

  • 2 replies
  • 2 have this problem
  • 10 views
  • Last reply by cor-el

JdySchrdr49
JdySchrdr49
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As I was signing in it said could not use user name or password. They are ? sensitive. Just setting up foxfire to use on an online program, but can't seem to get started.

Thank you

As I was signing in it said could not use user name or password. They are ? sensitive. Just setting up foxfire to use on an online program, but can't seem to get started. Thank you

All Replies (2)

FredMcD
FredMcD
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What is your computer system and Firefox?

What are you trying to login to?

Passwords are case sensitive. Most user names are not.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window