Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't get sync to work. Why???

  • 1 reply
  • 1 has this problem
  • 27 views
  • Last reply by cor-el

eclecticstuff
eclecticstuff
more options

I've spent the holidays cleaning up the PCs (firefox 34.0.5, win7pro). Reformat drives, clean O/S installs blah blah blah. They are in out of the box condition now with minimal software. When I finished the Windows updates. I decided to try Sync before the bookmarks got out of hand again.

I created my sync account as per instructions and then logged in on each machine. No syncing? I followed the trouble shooting instructions. No change. What next??

Thanks in advance

PS: if you tell me to look at log files etc. please indicate where to find them. I'm by no means a newbie but I'm pressed for time today.

I've spent the holidays cleaning up the PCs (firefox 34.0.5, win7pro). Reformat drives, clean O/S installs blah blah blah. They are in out of the box condition now with minimal software. When I finished the Windows updates. I decided to try Sync before the bookmarks got out of hand again. I created my sync account as per instructions and then logged in on each machine. No syncing? I followed the trouble shooting instructions. No change. What next?? Thanks in advance PS: if you tell me to look at log files etc. please indicate where to find them. I'm by no means a newbie but I'm pressed for time today.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can access the log files via the about:sync-log page.

You can open about: pages via the location/address bar.