Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

Signed back in to the browser and all my bookmarks, passwords, etc. are gone

  • 1 ответ
  • 0 имеют эту проблему
  • 1 просмотр
  • Последний ответ от cor-el

Luna
Luna
more options

I had to sign out of the browser and when i signed back in (like i have many times before) all my bookmarks and passwords were gone. not sure how to contact Firefox IT but can someone please help me with this?

Thanks

I had to sign out of the browser and when i signed back in (like i have many times before) all my bookmarks and passwords were gone. not sure how to contact Firefox IT but can someone please help me with this? Thanks

Все ответы (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you possibly reset the password of the Sync account because you forgot the password?

Resetting the password for the Mozilla account because you do not remember the password will remove all data stored on the Sync server because this password is used to encrypt your data locally for security reasons before it is uploaded to the Sync server and only this password or a possible recovery key can decrypt this data.

Keep in mind that Sync isn't designed to be used as a backup, but merely is meant to sync data between connected devices. Best is always to backup your personal data locally.

Полезно?

Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.