I believe something got installed on my phone that I didn't authorize. It's like Spyware or something that drains my battery and doesn't allow me access to app management. I downloaded your anti-virus program Malware Fox. But all the features aren't available and there isn't an option to pay for services. What do you recommend? I've factory reset my phone and it didn't help. Should I attempt to root my phone? I'm not very tech savvy BTW.