Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

I lost access 2FA and i want to make a new account with the same email adress

  • 21 ответ
  • 1 имеет эту проблему
  • 1 просмотр
  • Последний ответ от cervorange

more options

Hello,

I can't have access to my old account (i lost the old key and i reset my phone with the google authentificator) I create a new account with a but i want to use my old email adress and... impossible!!! The problem is that i use a email and a secondary email adress and i can't use it.

How i can delete my old account without login (i can login but don't have access because of the 2FA)

Thank you

Hello, I can't have access to my old account (i lost the old key and i reset my phone with the google authentificator) I create a new account with a but i want to use my old email adress and... impossible!!! The problem is that i use a email and a secondary email adress and i can't use it. How i can delete my old account without login (i can login but don't have access because of the 2FA) Thank you

Все ответы (1)

more options

/questions/1226620 I forget recovery and security code :

Don't work after 4 time reset my password...

/questions/1228344 I have reset my mobile and would like to re-add my Firefox account in Google authenticator :

Don't work...

  1. 1
  2. 2