Product Firefox Release Channel release Version 64.0 Build ID 20181206201918 OS Windows 10 OS Version 10.0.17134

bp-3a8bb708-e82f-434f-a500-238670181221 Signature: ComputeCrc32

Crash Reason EXCEPTION_IN_PAGE_ERROR_READ / STATUS_DEVICE_DATA_ERROR

ntdll.dll = Microsoft

This is for Sumo's Related Bugs 1485425 NEW --- Crash in ComputeCrc32 in dwrite.dll via gfxDWriteFontEntry::CreateFontFace

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

even in safe mode it crashes

Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d

Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

This could be a problem with one or more of the installed fonts on your Windows OS.

Did you recently install or update fonts?

Does this happen if you visit specific websites that use a font that triggers this crash?