Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

Firefox crashes

  • 2 ответа
  • 1 имеет эту проблему
  • 2 просмотра
  • Последний ответ от axt451

more options

When I click on the icon, Firefox will open for a brief second and then immediately close and show the Mozilla Crash Reporter window. I tried uninstalling and doing clean reinstalls a few times, as well as cleaning up the registry with CCleaner prior to a new install. I also tried Safe Mode and refreshing Firefox; both of those still result in Firefox immediately crashing upon start.

Crash ID: bp-69f1dc8b-8588-4d43-ba69-7a2910170712

I'm unable to automatically add troubleshooting information, and can't add it manually because Firefox crashes before I can access its help menu.

With the Windows Event Viewer, I see the following

Faulting application name: firefox.exe, version: 54.0.0.6368, time stamp: 0x59399e7c Faulting module name: xul.dll, version: 54.0.0.6368, time stamp: 0x5939a290 Exception code: 0x80000003 Fault offset: 0x007969bc Faulting process id: 0x24ac Faulting application start time: 0x01d2fb1e180c187a Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Faulting module path: C:\Program Files (x86)\Mozilla Firefox\xul.dll Report Id: bf4bbed4-3327-4c12-92f0-5c9f853b715a Faulting package full name: Faulting package-relative application ID:

Thanks in advance!!

When I click on the icon, Firefox will open for a brief second and then immediately close and show the Mozilla Crash Reporter window. I tried uninstalling and doing clean reinstalls a few times, as well as cleaning up the registry with CCleaner prior to a new install. I also tried Safe Mode and refreshing Firefox; both of those still result in Firefox immediately crashing upon start. Crash ID: bp-69f1dc8b-8588-4d43-ba69-7a2910170712 I'm unable to automatically add troubleshooting information, and can't add it manually because Firefox crashes before I can access its help menu. With the Windows Event Viewer, I see the following Faulting application name: firefox.exe, version: 54.0.0.6368, time stamp: 0x59399e7c Faulting module name: xul.dll, version: 54.0.0.6368, time stamp: 0x5939a290 Exception code: 0x80000003 Fault offset: 0x007969bc Faulting process id: 0x24ac Faulting application start time: 0x01d2fb1e180c187a Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Faulting module path: C:\Program Files (x86)\Mozilla Firefox\xul.dll Report Id: bf4bbed4-3327-4c12-92f0-5c9f853b715a Faulting package full name: Faulting package-relative application ID: Thanks in advance!!

Выбранное решение

hi, unfortunately this crash is triggered by your comodo security product hooking into firefox - they already had the same issue a couple of days ago after the last windows update: https://forums.comodo.com/news-announcements-feedback-cis/please-read-before-updating-to-microsoft-update-kb4022716os-build-15063447-t119928.0.html;msg861691#msg861691 - now it's apparently creeping back :-/

Прочитайте этот ответ в контексте 👍 0

Все ответы (2)

more options

Выбранное решение

hi, unfortunately this crash is triggered by your comodo security product hooking into firefox - they already had the same issue a couple of days ago after the last windows update: https://forums.comodo.com/news-announcements-feedback-cis/please-read-before-updating-to-microsoft-update-kb4022716os-build-15063447-t119928.0.html;msg861691#msg861691 - now it's apparently creeping back :-/

more options

Thanks so much-- that seems to have done the trick :).