Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

Trying to remove malware but it doesn't work, how can I remove it?

  • 2 ответа
  • 1 имеет эту проблему
  • 1 просмотр
  • Последний ответ от FredMcD

more options

Hello! My computer has some mega awful malware. It isn't just Firefox, though. Two days ago Firefox was working perfectly and then my dad may have downloaded a game or something and it now has super annoying pop ups. New windows open up and when I log onto a clothing site for example, mini windows come up and I can't click on the clothing for the site since the pop ups are constantly covering it. Please help!

Hello! My computer has some mega awful malware. It isn't just Firefox, though. Two days ago Firefox was working perfectly and then my dad may have downloaded a game or something and it now has super annoying pop ups. New windows open up and when I log onto a clothing site for example, mini windows come up and I can't click on the clothing for the site since the pop ups are constantly covering it. Please help!

Все ответы (2)

more options

Hi, make sure pop-up blocking is enabled: Pop-up blocker settings, exceptions and troubleshooting.

You can also try running Malwarebytes Anti-Malware for Mac.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

more options