Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

I'm trying to update to the new sync, but cannot find "unlink device" in Options/Sync.

  • 2 ответа
  • 1 имеет эту проблему
  • 4 просмотра
  • Последний ответ от the-edmeister

more options

I am trying to sync two PCs. I have successfully used FF Sync on two previous computers. I am now using 2 other computers, with FF 36.0.4 on both. I believe I have not used Sync on one of these computers before, but I think I've used it on the other one. (I'm talking about the "new" Sync.) However, it's possible that I haven't used Sync on either of these computers in the past--that is, I have an existing Sync account but it is not associated with either of the computers I'm trying to sync.

I've tried to follow the instructions, but they don't help me at all. When I click on the menu button, I do not see "Sign into Sync" as the Mozilla help page illustrates; instead, I see my email address. When I click on Options > Sync, I do not see "unlink this device" anywhere (see screenshot). This is true of both computers.

I don't know what to do.

I am trying to sync two PCs. I have successfully used FF Sync on two previous computers. I am now using 2 other computers, with FF 36.0.4 on both. I believe I have not used Sync on one of these computers before, but I think I've used it on the other one. (I'm talking about the "new" Sync.) However, it's possible that I haven't used Sync on either of these computers in the past--that is, I have an existing Sync account but it is not associated with either of the computers I'm trying to sync. I've tried to follow the instructions, but they don't help me at all. When I click on the menu button, I do not see "Sign into Sync" as the Mozilla help page illustrates; instead, I see my email address. When I click on Options > Sync, I do not see "unlink this device" anywhere (see screenshot). This is true of both computers. I don't know what to do.
Приложенные скриншоты

Все ответы (2)

more options

hi, your screenshot shows that your firefox is already linked to a new sync account - no action is needed in this regard...

more options

"Disconnect" with 'new' Sync is the equivalent of "Unlink Device" with the previous Sync version.