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firefox crashes

  • 3 răspunsuri
  • 1 are această problemă
  • 1 vizualizare
  • Ultimul răspuns de cor-el

oshibomb
oshibomb
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ill be browsing the internet or watching a movie and after 10-15 minutes of using firefox itll just exit itself i dont think its crashing because all it says when i re open fire fox is that the browser is having issues recovering my tabs i dont know what to do ive reset fire fox deleted it re installed deleted all plugins went to option>advanced>general>browsing unchecked use hardware accleration and nothing has worked continues to crash please help :/

ill be browsing the internet or watching a movie and after 10-15 minutes of using firefox itll just exit itself i dont think its crashing because all it says when i re open fire fox is that the browser is having issues recovering my tabs i dont know what to do ive reset fire fox deleted it re installed deleted all plugins went to option>advanced>general>browsing unchecked use hardware accleration and nothing has worked continues to crash please help :/

Toate răspunsurile (3)

Meghraj Suthar
Meghraj Suthar
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

iamjayakumars
iamjayakumars
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Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Note that you have an old graphics display driver from 3-25-2011.

Are there any updates available for your graphics display card?

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin