Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

I've installed the update to Firefox 8.0.1 for Mac OS X at least 4 times now and no matter what I try it still says I need to install the update?

  • 2 răspunsuri
  • 6 au această problemă
  • 18 vizualizări
  • Ultimul răspuns de awildbear

awildbear
awildbear
more options

At first I did a simple update; downloaded the new version and installed. After doing that several times and still getting messages when visiting sites (including Firefox) that I need to install a newer version, I tried quitting Firefox, removing it from the dock, trashing it and reinstalling from the download to the newest version, 8.0.1 for Mac OS X. I'm still getting this: "Hey there! Looks like you’re using an old version of Firefox." and this: "The browser that you are using is not supported by AT&T's website. You may continue to explore the site, but many features and layout elements may not work or display properly.

Currently supported browsers: 

   Firefox v4.0 and above
   Safari v4.0 and above
   Chrome v7.0 and above
   Internet Explorer v7.0 and above"

etc....

Obviously I'm way past v4.0 if I'm installing 8.0.1. So, what's the deal?

At first I did a simple update; downloaded the new version and installed. After doing that several times and still getting messages when visiting sites (including Firefox) that I need to install a newer version, I tried quitting Firefox, removing it from the dock, trashing it and reinstalling from the download to the newest version, 8.0.1 for Mac OS X. I'm still getting this: "Hey there! Looks like you’re using an old version of Firefox." and this: "The browser that you are using is not supported by AT&T's website. You may continue to explore the site, but many features and layout elements may not work or display properly. Currently supported browsers: Firefox v4.0 and above Safari v4.0 and above Chrome v7.0 and above Internet Explorer v7.0 and above" etc.... Obviously I'm way past v4.0 if I'm installing 8.0.1. So, what's the deal?

Soluție aleasă

Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.0.11) Gecko/2009060214 Firefox/3.0.11 FBSMTWB

Your users agent is stuck at Firefox 3.0.11 due to a extension during when you had 3.0.11 and it tacked on stuff on end and kept it from updating the version number. This was due to the "Fast Browser Search toolbar" extension (FBSMTWB). This issue is not a problem with Firefox 4.0 and newer.

See this on how to reset it to normal. https://support.mozilla.com/en-US/kb/websites%20or%20add-ons%20incorrectly%20report%20incompatible%20browser#w_reset-your-user-agent

Citește acest răspuns în context 👍 0

Toate răspunsurile (2)

James
James
  • Top 25 Contributor
  • Moderator
more options

Soluție aleasă

Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.0.11) Gecko/2009060214 Firefox/3.0.11 FBSMTWB

Your users agent is stuck at Firefox 3.0.11 due to a extension during when you had 3.0.11 and it tacked on stuff on end and kept it from updating the version number. This was due to the "Fast Browser Search toolbar" extension (FBSMTWB). This issue is not a problem with Firefox 4.0 and newer.

See this on how to reset it to normal. https://support.mozilla.com/en-US/kb/websites%20or%20add-ons%20incorrectly%20report%20incompatible%20browser#w_reset-your-user-agent

Modificat în de James

awildbear
awildbear Deținătorul întrebării
more options

I did it. I went through the steps and I think it's unstuck. So far, so good anyway. I'm no longer getting those messages.

THANKS JAMES!