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unable to connect to server message
Keep getting a microsoft sign in screen? I have thunderbird email, believe non-microsoft, and linux OS. have two email ccounts one can get new mail one cannot.
Toate răspunsurile (4)
It would be helpful if you posted the following so we know what server and what current settings you are using: In Thunderbird
- Help > Troubleshooting Information
- Scroll down to 'Mail and News accounts' section
- copy all the data and post it into this forum question.
requested info. Thank your reply!
What part of outlook.office365 is not Microsoft? Of course you are getting a Microsoft login screen you are accessing a Microsoft mail account.
Complete the authentication for your outlook/live/hotmail/MSN/office365 account, which is owned and operated by Microsoft, and it will get mail.
You have a hotmail email address which is using a outlook.office364.com server which is microsoft. You have set up to use Authtication Method: OAuth - this is correct
To create an Oauth token in Thunderbird Make sure you have the following already set up: In Thunderbird Settings > Privacy & Security Check under Web Content - Make sure you have selected 'Accept cookies from sites' and then click on 'Exceptions' button next to Accept cookies from sites to create some exceptions for Microsoft sites, such as: outlook.com, hotmail.com, microsoft.com, office365.com
Scroll to the Password section: click on 'Saved Passwords' Click on 'Show Passwords' In your stored passwords Do you have passwords saved for the username = hotmail email address account? They may start with : imap://account..... or smtp://account.... These would have been set up when you used Authentication Method: Normal Password. If yes, please remove all those instances just in case it's causing a confusion. If you also have a line that starts oauth://account.... for hotmail account then it should be working ok unless you recently changed password in which case delete it - it will not cause a problem if you delete it anyway. Then click on Close
Now exit and restart Thunderbird
When you get the pop up browser looking window asking for password, it is a two phase process: 1.You should get a prompt from Microsoft for that hotmail primary email address to enter password for that email address and click on 'Sign in' 2. You should then see a 'Permissions requested' for Thunderbird which is where you allow access by clicking on 'Accept'.
I'm currently trying to find out if free accounts (not paid subscription) should be using a different server for smtp as there is some conflicting info being put out by the Microsoft help articles. Please report back on results.