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tb-lost everything

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i had the latest version 115 and i decided to install the previous version coz some things didnt go my way. i opened it and its supernova - i lost everything like settings, my local folders etc. how can i go back to all my settings i had in this supernova version?

i had the latest version 115 and i decided to install the previous version coz some things didnt go my way. i opened it and its supernova - i lost everything like settings, my local folders etc. how can i go back to all my settings i had in this supernova version?

Soluție aleasă

Good to here you managed to locate correct profile :)

re: the other 2 -can i delete them coz i will not use them If you are certain they do not contain anything you need to copy then you can delete them. In the 'about:profiles' window where all the profiles are listed, you should see buttons below each profile and one of them will be 'Remove'. You can click on 'Remove' to get rid of it.

It is best to keep each question for different topics in a separate question. This is because a person my use the title of this question to help resolve a similar issue. So please ask in new question.

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There is no going back. So install 115 and we can work with you to get it working. But downgrading to the old version is not an option.

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i have 115 now. my wishes are - very important : to have back my local folders,less important- address book... how can i remove this spam/unwished folder,under this group like sent...i dont want to have this folder. more wishes later...

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re :to have back my local folders,

We need to understand more about your setup. Can you provide some info?

When you say 'local folders': Are you talking about the 'Local Folders' mail account ? OR Did you use a pop mail account previously and you are talking about that pop account folders?

In 115 - Did it act like a completely new Thunderbird with no mail accounts ? Did you create a new existing mail account and set it up as an Imap mail account?

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see my screenshot- i mean local folders under -dutch- lokale mappen... here you also see this - ongewenst= spam/junk, under prullenbak- trashbin, i told in my last text about it.. 115- when i opened tb after installation i used , i realy dont remember , a new existing account with an imap ,i also saw there ? a profile which i did not use coz i was not sure ...

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here is my screenshot

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Hello! :-) I guess that you`ve downgraded to older version. I did the same just a moment ago, because Display User Agent not work at SuperNova. The is because of profile - you cannot use new profile with older version of TB. I guess you`ve clicked on "crate a new profile". All you have to do is finding your old profile in %appdate%, then edit compatibility.ini file with notepad and in line with LastVersion=xxxxxx just delete version after "=". Save file and then switch to this profile. Your folders should be visible now.

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hi, its complicated , see my screenshot, i dont see compatibility ...where here i must click to go futher?

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Just be sure, that this is your old profile, because there is nothing in new one :-)

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thanks for these screenshots, i found it and did it , till : Save file and then switch to this profile. Your folders should be visible now. i saved the file .how can i switch to this, which,profile? i still dont have my local folders. dziekuje za pomoc...

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perhaps this helps what i have, see my 3 screenshots

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I suspect you installed the version 115 program into a different directory.

A screen shot of your profile directory names would be useful.

If you were using all defaults prior to installing 115 then you likely were using a profile name of "default-release" (the "default" directory is not used). You just need to start profile manager to access the proper directory.

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pls tell me - how can i start profile manager to access the proper directory...

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see my screenshot- i found these lost local folders but i do not know how to add them back ...

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At this point in time I'm assuming the following: the current default profile: '5yiz9rg5.default-release-1' the stored Local Folder emails are in here: 'eavz57ce.default-release'

Try to see if the 'eavz57ce.default-release' profile works by doing this: Help > TRoubleshooting Information Under 'Application Basics' - near the bottom - Profiles - click on 'about:profiles' it opens in a new tab It will list your profiles If you see:

  • Profile: default-release
  • Default profile: No
  • Root directory: C://Gebruikers/SKIKK/Appdata/Roaming/Thunderbird/Profiles/eavz57ce.default-release

Below it will have some buttons

  • click on 'Launch Profile'

It will open in a new window Check to see if it shows all your emails. If it works ok and you see everything then:

  • close that new window.
  • Back in the original 'about:profiles window for profile eavz57ce.default-release -
  • click on 'Set as default profile'
  • Then click on 'Launch Profile' again
  • Finally close the original Thunderbird window.


If the above does not work - you clicked on 'Launch Profile' and it failed or looks completely empty.

  • Close that new window.
  • Exit original Thunderbird
  • Access profile called 'eavz57ce.default-release'
  • located : Appdata/Roaming/Thunderbird/Profiles/eavz57ce.default-release
  • click on 'Mail' folder to open
  • Copy the folder called 'Local Folders'
  • Access profile called '5yiz9rg5.default-release-1'
  • located : Appdata/Roaming/Thunderbird/Profiles/5yiz9rg5.default-release-1
  • click on 'Mail' folder to open
  • Delete the empty new 'Local Folders' folder
  • Paste the copied 'Local Folders' into the 'Mail' folder.

Start Thunderbird

Modificat în de Toad-Hall

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many thanks for your help - this default , i am sorry ,i did not mention about it in my last text, one of these 3 - as my screenshot shows above- was empty,so i deleted it. this one with ...1 is the latest after installation tb again,yes, this one is the current. this 3th /now one of two/ default contains my local folders as my screenshot shows...now i am not sure which -step by step - should i use to add these folders to my current profile...

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I succeeded to find the right profile of these 3 and set as default profile! i am very glad - and its thanks to you! big thanks! see my new screensot. as you see this first one from above is the ...old profile which i use now. the other 2 -can i delete them coz i will not use them and nothing will happen to this current one i use now? i have other questions about 115, less important like these prifiles, can i ask here or make a new subject?

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Soluție aleasă

Good to here you managed to locate correct profile :)

re: the other 2 -can i delete them coz i will not use them If you are certain they do not contain anything you need to copy then you can delete them. In the 'about:profiles' window where all the profiles are listed, you should see buttons below each profile and one of them will be 'Remove'. You can click on 'Remove' to get rid of it.

It is best to keep each question for different topics in a separate question. This is because a person my use the title of this question to help resolve a similar issue. So please ask in new question.