Not Responding after updating to Windows 10, when moving an email from Inbox to a folder. (not solved by safe mode)
Once I upgraded to Windows 10 and when I drag an email from the Inbox to another folder, Thunderbird hangs and displays "Not Responding" for 30 - 60 seconds. Not all the time but more than half the time. It's the same whether I move a single email or select a few and drag all at the same time. I'm using 38.3.0 with Firefox 42.0.
Thanks,
jbacinti
Modificat în de Wayne Mery
Soluție aleasă
jbacinti,
Another possibility, is delete the Thunderbird PROGRAM directory (NOT your profile data), and reinstall from https://www.mozilla.org/en-US/thunderbird/ --- one of the several ideas you can try at https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems
Let us know what works?
Citește acest răspuns în context 👍 1Toate răspunsurile (11)
What is your anti-virus software?
I use Webroot and Spybot S & D. I used them before with XP and Wiindows 7 with no issues.
Try to start *Windows* in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01
Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode
Does the problem go away?
Did this before and the issue doesn't go away. My thought is that it is an issue with T-Bird and something new in Windows 10. Have you received questions about this from others?
Then the cause may be a Thunderbird add-on - eliminate them by disabling one at a time in Tools (Alt-T) | Add-ons | Extensions and restarting.
Only have one add-on and disabling it did not fix the issue.
Soluție aleasă
jbacinti,
Another possibility, is delete the Thunderbird PROGRAM directory (NOT your profile data), and reinstall from https://www.mozilla.org/en-US/thunderbird/ --- one of the several ideas you can try at https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems
Let us know what works?
Problem fixed.
Can you share with us what fixed it?
Frankly I am not exactly sure but my first guess is an update last month to Windows 10. By the time I got your latest suggestion about deleting T-Bird, the problem was solved.