Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Sync on Android keeps asking for confirmation, but I have an active account on my desktop already set up. The confirmation email never reaches me.

  • 3 răspunsuri
  • 4 au această problemă
  • 9 vizualizări
  • Ultimul răspuns de garmp

richardakatz
richardakatz
more options

I am trying to set up sync on my new Android device. It always prompts to confirm my account. I have never received the confirmation email despite having it re-sent many times and adding *@accounts.firefox.com to my whitelist. Also, I can sign in to my account (using the same email and password) on my desktop version of Firefox, and it does not ask for a confirmation. So it seems this account is already set up For some reason the Android account needs a confirmation, but not the desktop account.

I am trying to set up sync on my new Android device. It always prompts to confirm my account. I have never received the confirmation email despite having it re-sent many times and adding *@accounts.firefox.com to my whitelist. Also, I can sign in to my account (using the same email and password) on my desktop version of Firefox, and it does not ask for a confirmation. So it seems this account is already set up For some reason the Android account needs a confirmation, but not the desktop account.

Toate răspunsurile (3)

Andrew
Andrew
  • Moderator
more options

Have you tried removing your account and re-adding it?

richardakatz
richardakatz Deținătorul întrebării
more options

Removing and logging in with the same username gave the same error. Creating a new account with a different email worked for verification but I am still waiting for a sync with my desktop logged in to the same account.

garmp
garmp
more options

I have the same issue. Tried the same things and got the same results. Not receiving the Sync emails.