Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

How can I recover my previous log in information

  • 1 răspuns
  • 2 au această problemă
  • 6 vizualizări
  • Ultimul răspuns de guigs

webcats34
webcats34
more options

My pc crashed and I had to get it fixed. In all the turmoil, I lost my book that I had all my log in information for accounts I have, including Mozilla. Can you help me to recover my account information?

I do not know if you can or not, but I need help with logging into my Facebook, Outlook, and Yahoo accounts. Are these any thing you can help me with, or tell me how to reach them to get to them? Your help will be even more than appreciated.

Thank you,

Mrs. Joyce Wooding

My pc crashed and I had to get it fixed. In all the turmoil, I lost my book that I had all my log in information for accounts I have, including Mozilla. Can you help me to recover my account information? I do not know if you can or not, but I need help with logging into my Facebook, Outlook, and Yahoo accounts. Are these any thing you can help me with, or tell me how to reach them to get to them? Your help will be even more than appreciated. Thank you, Mrs. Joyce Wooding

Toate răspunsurile (1)

guigs
guigs
more options

Hi webcats34, Unfortunately unless you have a back up of the profile folder from before the computer crashed, we will need to start over. I am sorry that this is frustrating.

Each of the accounts that you mentioned should have a process to reset the password. It should be attached to the email that you set the accounts up with.

If you do have a copy of the folder the two files that have this information is the logins.json and the key8.db. Back up and restore information in Firefox profiles