Firefox Support Forum

I notice some problems with firefox since the latest update:

1. Right after the update I enabled the settings to empty the cookies each time FF is closed down ("Delete cookies and site data when Firefox is closed"). But, I ended not liking this feature since it constantly demanded me to remember my passcodes and became a headache, so I disabled it. But FF still continues deleting cookies each time, and seem to be stuck on deleting cookies.

I've been given various suggestions to go to resolve this, like reinstall, config, etc., uninstall apps, but nothing helps.

2. Another issue I have is FF with Facebook. Using Facebook in FF I can't backspace and I can't post any comment. If I try to post comments it simply moves the cursor down on the page but you can't post anything.

None of these issues continue in other browsers so it must be FF related.

3. FF seem to use enormous amount of memory and power usage, especially when multiple tabs are open (or even if tabs are not open it shows previous tabs in the Task Manager). I'm not a programmer or coder but a friend of mine who was a senior programmer in the banking industry told me it's possible for coders to solve this issue. If I understood him right (and I apologize if my wording is wrong), a solution would be to keep tabs in sleep state if they are open but not active on top so they don't keep running or updating data all the time. This of course would need consideration that sometimes people want to listen to videos or audio while using other tabs - but that would involve every single tab and can perhaps be provided as an option.

Many people like to keep multiple tabs open, yet still have good browsing performance. Maybe there can be a new project to offer better tab management to make them easily visible and accessible? Bookmarks are not that great because they disapper into a long stream of text without clarity what exactly they are until you open the page, and even then scrolling down and using bookmarks is not that great if you have many saved......

For example: When I'm working on a Washington Post (LATimes) crossword puzzle, the internal link to "settings" doesn't work on Firefox, but it does on Safari.

For example: When I'm on the website for my apartment building, the internal links to "maintenance requests" and "make payments" work on Safari but not on Firefox.

I have always used Firefox to access my Theta wallet using a Trezor. No problems. It will now not access. I have latest updates to Trezor, Firefox. I can access my Trezor Suite wallet no problems. I have allowed pop-ups for the trezor wallet and theta wallet. My connection to Theta wallet via Trezor was noticed 3 weeks ago approximately.

Hi, I use Firefox, with google.co.uk as my search engine. I have had a problem for several months now, whereby I cannot access images/shopping pages on Google. e.g. I enter a search criteria in Google - say, TOP GUN. I then click on "Images" option, and the "Before you proceed" page opens, ref cookies. I click on "Accept all", but the images page does not open. The same thing happens for "shopping".

I installed Google Chrome, seperately, and it works fine with that, just not with google.co.uk via Firefox. I have uBlockOrigin installed. I disabled it, but still doesnt work (although I just realised I didnt restart pc after disabling it, perhaps I should have?)

Other addons/Extensions are Dark reader, Dark theme for Google, Dark theme for YouTube, and New Tab override (plus uBlockOrigin, as already mentioned). I cleared my cache etc via Security/Privacy on Firefox settings. I used to be able to access these pages, however for past couple of months, no luck.

Any suggestions/assistance would be appreciated.

We are on version 103.0.1 and have started having a problem with the PDF viewer showing blank documents. If you download the document is is good. How can we get the document to open correctly in the viewer.

I am concerned someone may have accessed my Firefox account 2 days ago. I wish to collect as much info as possible as in device details and IP/location so as to trace it

All I have is the name displayed in firefox security settings - Logged out of ⁨Firefox Mobile 103, Android 9⁩

Any idea where I can get a Firefix devide login history with more information please?

Thank you

Within the last few days, the font in gmail has changed. When I go to gmail settings I can select a different font but the "save settings" remains greyed out and therefore the change cannot be made. If I enter gmail on a different browser I can change the font. This fault seems to be related to Firefox. Do you have a solution?

I am using Ethernet for my network connection for my HP Desktop and in my Ethernet Adapter I have my IPv4 set to use Cloudflare's DNS servers 1.1.1.1 and 1.0.0.1 and in my IPv6 I am also using Cloudflare's DNS servers 2606:4700:4700::1111 and 2606:4700:4700::1001 . My Network Profile is set to Private and I have file and printer sharing disabled. My question is that should I disable DNS over HTTPS in my Firefox(default)browser Connection Settings? I may be wrong but to me it feels a little redundant using Cloudflare DNS Servers in my Ethernet adapter and using Cloudflare in my Firefox Connection Setting as well. I would greatly appreciate any insight and suggestions and also should I have "Use system proxy settings" checked.

Respectfully

For years I am able to click on different emails and view my messages. But suddenly the one email (see screen shot) is not syncing. I don't know if this is a Firefox issue or AT&T. I have tried everything I know but the problem persists. AT&T tells me I should not be able to see multiple email addresses but I have been doing it for years. Does anyone has a solution to this problem? I am using the latest app from Currently,AT&T/Yahoo!+. AT&T just does not care about this. If you can reach them, they can't help. It is driving me crazy.

None of the menu buttons work at the top of yahoo mail in firefox when an e-mail is open, I am able to use these in Microsoft Edge. Until the last update of firefox they worked so something broke in the latest release 103.0.1 is my guess. I restarted without extensions and still broken.

Hello

Since the latest version of Firefox I am unable to view obituaries on newspaper websites such as The Vancouver Sun, and The Regina Leader-Post.

https://leaderpost.remembering.ca/obituaries/obituaries/search?filter_date=today&sort_by=obitslastname_meta&order=asc

https://vancouversunandprovince.remembering.ca/obituaries/obituaries/search/?filter_date=yesterday&sort_by=obitslastname_meta&order=asc

They will work using Edge.

Thank you

Murray

Hello!

I have had this problem for about 9 months. The reason is somehow related to the autoplay of multimedia on web pages. Technical information is given at the end.

After starting work on the computer, all functions work correctly. The video plays normally. After several hours of working at the computer, scrolling through the feed on Instagram (before the video appears in the feed), or viewing stories, or opening a video on YouTube, the web page freezes for a few seconds, after which the screen also turns off for a few seconds (not goes blank), and when it is turned back on, the video either does not play at all showing the loading animation, or only the sound is played, and instead of the video, only a rectangle filled with a random color (black, green, pink) appears.

After that, ALL videos in ALL open tabs stop playing again. Google spreadsheets also stop working (sometimes it also happens because of them, not the video).

This issue also affects other programs on this PC. For example, Telegram Desktop. It shows previews of images and videos, stickers and GIFs, but when I try to open an image to full screen or play a video, the screen goes completely black. But at this time the video is playing and I can hear the sound. Although the mouse cursor is not showing, the controls work and I can close the view in the upper right corner.

Restarting programs does not solve the problem, but ending the Windows session or restarting helps.

OS: Windows 10 Pro 64-bit (21H2) Firefox: 103.0.1 64-bit currently, problems started since 80s version Hardware: Intel Core i3-7100 CPU @ 3.90GHz; RAM 8Gb; Intel HD Graphics 630

What has already been done:

 - disabling all add-ons
 - memory test using memtest
 - complete reinstallation of windows with formatting of the system disk

How can I gather logs or technical information about these crashes to find the cause?

PS. Sorry for the mistakes in the text. this is google translate

Everytime I try to do a search in Firefox I get a Manuals Library page come up. Why is it doing this? I did a search not long ago for a user's manual for a product, and I guess I accidentally downloaded this Manuals Library. Now I have no idea how to get rid of it. There is no shortcut on my desktop for it, I cannot find it anywhere in my downloaded programs in Uninstall or Change a Program in my Control Box. I DO NOT want this program! Help please!! I tried to do a screen shot of the page, but your browse won't pick it up when I browse for the screen shot I saved on my desktop. Below is the web address copied from the address bar.

moz-extension://e92e4191-795a-4571-8a6b-4582396dbc25/pages/consent/consent.html?url=https%3A%2F%2Fsearch.yahoo.com%2Fyhs%2Fsearch%3Fhspart%3Dtrp%26hsimp%3Dyhs-001%26grd%3D1%26type%3DY143_F163_201897_102620%26p%3DJimmy%2BDean%2Bofficial%2Bwebsite

I hope someone can help! Thank you so much!

Browser is stopping. Sudden disconnect. No reason. Troubleshooter failed. Even on pages I visit often.

Application Basics

Name: Firefox Version: 103.0.1 Build ID: 20220729222726 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:103.0) Gecko/20100101 Firefox/103.0 OS: Windows_NT 10.0 19043 Launcher Process: Enabled Multiprocess Windows: 2/2 Fission Windows: 2/2 Enabled by default Remote Processes: 9 Enterprise Policies: Active Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: false Memory Size (RAM): 31.9 GB Disk Space Available: 67.0 GB

Crash Reports for the Last 3 Days

Firefox Features

Name: DoH Roll-Out Version: 2.0.0 ID: doh-rollout@mozilla.org

Name: Firefox Screenshots Version: 39.0.1 ID: screenshots@mozilla.org

Name: Form Autofill Version: 1.0.1 ID: formautofill@mozilla.org

Name: Picture-In-Picture Version: 1.0.0 ID: pictureinpicture@mozilla.org

Name: Web Compatibility Interventions Version: 103.0.0 ID: webcompat@mozilla.org

Name: WebCompat Reporter Version: 1.5.0 ID: webcompat-reporter@mozilla.org

Remote Features

Remote Processes

Type: Extension Count: 1

Type: Privileged About Count: 1

Type: Isolated Web Content Count: 1

Type: Privileged Mozilla Content Count: 1

Type: Preallocated Count: 3

Type: GPU Count: 1

Type: Socket Count: 1

Add-ons

Name: Add-ons Search Detection Type: extension Version: 2.0.0 Enabled: true ID: addons-search-detection@mozilla.com

Name: Amazon.com Type: extension Version: 1.3 Enabled: true ID: amazondotcom@search.mozilla.org

Name: Bing Type: extension Version: 1.3 Enabled: true ID: bing@search.mozilla.org

Name: DuckDuckGo Type: extension Version: 1.1 Enabled: true ID: ddg@search.mozilla.org

Name: Google Type: extension Version: 1.2 Enabled: true ID: google@search.mozilla.org

Name: Wikipedia (en) Type: extension Version: 1.1 Enabled: true ID: wikipedia@search.mozilla.org

Security Software

Type: Microsoft Defender Antivirus

Type:

Type: Windows Firewall

Graphics

Features Compositing: WebRender Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. 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(NVIDIA) EGL_VERSION: 1.5 (ANGLE 2.1.15727 git hash: 23851a53779d) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1 WebGL 2 Driver Renderer: Google Inc. (NVIDIA) -- ANGLE (NVIDIA, NVIDIA GeForce GTX 1660 SUPER Direct3D11 vs_5_0 ps_5_0, D3D11-30.0.14.7111) WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.15727 git hash: 23851a53779d) WebGL 2 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location 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C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumd.dll Subsys ID: 10663842 RAM: 6144 GPU #2 Active: No RAM: 0 Diagnostics AzureCanvasBackend: direct2d 1.1 AzureCanvasBackend (UI Process): skia AzureContentBackend: skia AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): skia CMSOutputProfile: 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Display0: 1920x1200@59Hz scales:1.000000|1.000000 Display1: 1920x1080@60Hz scales:1.000000|1.500000 DisplayCount: 2 HardwareStretching: both=1 window-only=0 full-screen-only=1 none=0 error=0 GPUProcessPid: 7204 ClearType Parameters: \\.\DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \\.\DISPLAY2 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] Decision Log HW_COMPOSITING: available by default D3D11_COMPOSITING: available by default DIRECT2D: available by default D3D11_HW_ANGLE: available by default GPU_PROCESS: available by default WEBRENDER: available by default WEBRENDER_QUALIFIED: available by default WEBRENDER_COMPOSITOR: available by default WEBRENDER_PARTIAL: available by default WEBRENDER_SHADER_CACHE: available by default WEBRENDER_OPTIMIZED_SHADERS: available by default WEBRENDER_ANGLE: available by default WEBRENDER_DCOMP_PRESENT: available by default WEBRENDER_SOFTWARE: available by default WEBGPU: disabled by default: Disabled by default blocked by runtime: WebGPU cannot be enabled in release or beta WINDOW_OCCLUSION: available by default VIDEO_OVERLAY: blocked by default: Blocklisted by gfxInfo HW_DECODED_VIDEO_ZERO_COPY: blocked by default: Blocklisted by gfxInfo VP8_HW_DECODE: available by default VP9_HW_DECODE: available by default REUSE_DECODER_DEVICE: blocked by default: Blocklisted by gfxInfo

Media

Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 48000 Roundtrip latency (standard deviation): ... Output Devices Name: Group Realtek Digital Output (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1458A0C3&REV_1001\4&21fb307e&0&0001 LG TV (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0099&SUBSYS_38421066&REV_1001\5&3b178560&0&0001 Realtek HD Audio 2nd output (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1458A0C3&REV_1001\4&21fb307e&0&0001 Speakers (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1458A0C3&REV_1001\4&21fb307e&0&0001 Speakers (Avsoft Virtual Audio Device): ROOT\MEDIA\0000 LG TV (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0099&SUBSYS_38421066&REV_1001\5&3b178560&0&0001 Input Devices Name: Group Stereo Mix (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1458A0C3&REV_1001\4&21fb307e&0&0001 Line In (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1458A0C3&REV_1001\4&21fb307e&0&0001 Microphone (Avsoft Virtual Audio Device): ROOT\MEDIA\0000 Microphone (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1458A0C3&REV_1001\4&21fb307e&0&0001

Enumerate database

Environment Variables

MOZ_APP_RESTART: 1 MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\Dwebb\AppData\Roaming\Mozilla\Firefox\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\Dwebb\AppData\Roaming\Mozilla\Firefox\Crash Reports\events MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\Dwebb\AppData\Roaming\Mozilla\Firefox\Pending Pings MOZ_CRASHREPORTER_RESTART_ARG_0: C:\Program Files\Mozilla Firefox\firefox.exe MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files\Mozilla Firefox\browser\crashreporter-override.ini MOZ_PLUGIN_PATH: C:\Program Files (x86)\Foxit Software\Foxit PDF Reader\plugins\ MOZ_SKELETON_UI_RESTARTING: 1

Experimental Features

about:home startup cache (browser.startup.homepage.abouthome_cache.enabled): false Cookies: SameSite=Lax by default (network.cookie.sameSite.laxByDefault): false Cookies: SameSite=None requires secure attribute (network.cookie.sameSite.noneRequiresSecure): false Cookies: Schemeful SameSite (network.cookie.sameSite.schemeful): false CSS: Masonry Layout (layout.css.grid-template-masonry-value.enabled): false Developer Tools: Compatibility Panel (devtools.inspector.compatibility.enabled): true Developer Tools: Service Worker debugging (devtools.debugger.features.windowless-service-workers): false Media: JPEG XL (image.jxl.enabled): false Text Recognition (dom.text-recognition.enabled): false Address Bar: show results during IME composition (browser.urlbar.keepPanelOpenDuringImeComposition): false Web API: WebGPU (dom.webgpu.enabled): false WebRTC Global Mute Toggles (privacy.webrtc.globalMuteToggles): false

Remote Experiments

Important Modified Preferences

browser.contentblocking.category: standard browser.startup.homepage: https://introvertedalpha.com/advice-for-introverted-men/|https://outlook.live.com/mail/0/inbox|https://www.christiancafe browser.startup.homepage_override.buildID: 20220729222726 browser.startup.homepage_override.mstone: 103.0.1 browser.startup.page: 3 browser.tabs.warnOnClose: true browser.urlbar.placeholderName: Google browser.urlbar.quicksuggest.migrationVersion: 2 browser.urlbar.quicksuggest.scenario: history doh-rollout.balrog-migration-done: true dom.forms.autocomplete.formautofill: true extensions.lastAppVersion: 103.0.1 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false privacy.donottrackheader.enabled: true privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] privacy.userContext.enabled: true security.sandbox.content.tempDirSuffix: {d722f705-0eec-4822-a1f1-8d2350472f5a} services.sync.declinedEngines: services.sync.engine.addresses.available: true services.sync.engine.prefs.modified: true services.sync.lastPing: 1659529953 signon.autofillForms: false signon.generation.enabled: false signon.management.page.breach-alerts.enabled: false signon.rememberSignons: false

Important Locked Preferences

fission.autostart.session: true security.enterprise_roots.enabled: true

Places Database

Accessibility

Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator:

Library Versions

NSPR Expected minimum version: 4.34 Version in use: 4.34

NSS Expected minimum version: 3.80 Version in use: 3.80

NSSSMIME Expected minimum version: 3.80 Version in use: 3.80

NSSSSL Expected minimum version: 3.80 Version in use: 3.80

NSSUTIL Expected minimum version: 3.80 Version in use: 3.80

Sandbox

Content Process Sandbox Level: 6 Effective Content Process Sandbox Level: 6 Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- default value is true

Startup Cache

Disk Cache Path: C:\Users\Dwebb\AppData\Local\Mozilla\Firefox\Profiles\ujcxxfhz.default-release-1659529944724\startupCache\startupCache.8.little Ignore Disk Cache: false Found Disk Cache on Init: false Wrote to Disk Cache: false

Internationalization & Localization

Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"]

Remote Debugging (Chromium Protocol)

Accepting Connections: false URL:

Printing

Modified print settings

I am suddenly receiving virus notifications from videomart.org. I have tried numerous settings but I am unable to remove it from Firefox. Do you have a fix Thank you

Hey guys,

try to open the https://web.whatsapp.com/ whilst the history settings are on Never Remember History - you won't be able to do it.

The page will not download and you will see just the empty page.

Is there any workaround, or makeshift?

Best, Salaidin

When printing double-sided from Firefox 103, the second page comes out upside-down. A previous thread 'Two-sided printing rotating on wrong axis' reported this problem for Firefox 85 / 86, and said that it was fixed by updating to the current version. I have the current version, but am getting the same problem. I have tried manually setting instructions to flip on long side (portrait orientation), but that doesn't work. Help!