Todos os Produtos Support Forum

Hello Support! I am trying to recover my old and new bookmarks after I uninstallled tha App n then reinstall I can't find my tabs, or my old and new bookmarks! Please advise URGENT-Priority

For the last several weeks (can't give an exact date, but it's been more than just a couple weeks, less than a couple months), both my husband and I have had issues loading videos in FF. We both have the latest version of FF. I went thru "Fix common audio and video issues" and did all those things, as well as trying to load the videos in troubleshooting mode. Nothing has helped (tho now that i cleared all the cache, i'm gonna have to log back into all those websites :( ). Nothing else is problematic. Our internet connection is fine. In fact, my husband has resorted to using MS browser to watch videos--they load fine in that browser. I have no other idea what to do. Searching your database for "youtube videos load slow" only resulted in a couple hits with no resolution. Hopefully this isn't the third. thanks

There is a folder on my Google drive called "Personality-provider". It has about 30 .json files. When is search "Personality-provider" on internet the results indicate this folder and files are associated with Firefox. A. Why are these stored on my google drive? B. Can I delete them from my google drive? C. What are these files? D. Are they necessary for me to have backed up? See images. Many thanks. Will

The Site Notification for Firefox for Android is broken (don't know if it's just me) I have a notification for IGN website but Whenever I click on any site notification I received it always open a " about:blank " page rather than the actual website.

My phone model is ZTE Blade V50 Vita ZTE 8550 Running android 13

I am finding more and more sites that I regularly go to are no longer working on firefox. One site was because HTML5 apparently does not work on firefox. But others I don't know about why are no longer working on firefox. I thought it might be streaming related but just today I could not access one of my banks on firefox, and I tried many times, but had no problem signing on using Chrome.

A recent update has broken the ability to upload images. I am on a Pixel 7. Firefox has full rights. I tried clearing cache. It is not a particular website. This one for instance, allows the option of uploading images to attach.to my question and it doesn't work. Hoping someone has a fix so I can keep using the browser.

I need working versions of Firefox not messes like I have been getting recently. 127.1 lost most of my passwords and won't link to websites I use every day. This version is a mess. I have had to go through and reset multiple passwords, and can't login to websites I use every day. Check your updates before you release them. I know have firefox set to not upgrade automatically.

When pasting text into Outlook Online the text removes the preceding space. A minor inconvenience but it does mean I have to double space before pasting.

Also after pasting text I get a paste box that locks out any controls unless I click out of it or press ESC. (image below)

Text being copied from inside Outlook doesn't pop up the box.

This problem is only happening with Firefox as using a different browser (i.e. chrome at office) does not do either of the problems. Anyway to fix either option?

whenever i try to play a in fullscren on my android phone, there apears a grey sidebar apears on a side, this happens only when the fullscreen is horizontal, additionaly sometimes you can see time and battery cut of in half on the top of the screen as well, that is usually accompanied by a grey bar at the bottom.

My master password no longer accepted. every time I try to use it {recently} I get a response please put your master password. It keeps asking me over and over with no result. please help. Thanks.

How can I use Firefox for private browsing or anything when you cannot even keep me as your Default Browser? Edge changes it everytime!! They override you so they have taken over my computer so I can't have firefox as default browser or anything? Thank you, Margaret P Miller peggiemiller1209@gmail.com

Firefox recently got so much slower than normal. Usually it will take 5-10sec to load a full page .Now it loads very slow that I don't know how much time it takes to fully load the page.please help me with this problem. Thankyou

Bonjour,

Depuis plusieurs semaines, il m'est impossible de télécharger des PDF depuis firefox. J'ai essayé de faire une réparation, mais désormais j'ai également perdu mes extensions et lorsque je veux les réinstaller, on m'affiche : "Échec du téléchargement. Veuillez vérifier votre connexion." (par exemple pour ublockorigin)

Merci d'avance pour vos réponses, Cordialement Selma

YouTube video bug that shows the copy / select all floating bar when we double tap to go ahead in the video .. I have attached the screen shot .. ( when I double tap to go like +60 sec and more.. this pop up comes.. when you normally double tap to go +10 or +20 sec ahead it doesn't show up.. but when you want to go ahead in the video by tapping... This bug keeps happening! Please do check out the screen shot that I attached!..

For over a year, I've used my Firefox browser to read the Kindle books. In the top right corner there should be six icons representing 1. Table of contents 2. Search 3. Reader settings (size of font and one or two columns) 4. Annotations 5. Add bookmark 6. Reader menu - this should have five dropdown items including "go to page" which is missing. It now only displays the first and the last, and I want to use "go to page" which is missing.

Another failure of going to the right page - when I log into Firefox on my desktop after browsing Kindle on my Kindle reader, Firefox is meant to go automatically to where I have been reading on the table. Instead it goes to the beginning of the book. That looks like the same problem - failure to go to the right page.

It works fine on Opera but I have to look up my passwords and type in the URL, whereas my Firefox browser shows Kindle along the top, and my password manager works for Firefox. So Opera is very inconvenient.

I guessed that my version of Firefox has become corrupted, but couldn't find how to re-install it.

When the youtube video is opened, it shows the loading circle without any possibility to start a video. After first refresh of the page it shows the thumbnail of the video, but play button still doesn't work. And then after second refresh it sometimes begin to work properly. The problem exists only on Youtube and its videos. Thank you.

A couple of days ago, I started getting error popups from malwarebytes on Firefox outbound to data.our.news on every page I access. Please see the attached screenshot. Why is Firefox doing this?