Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Learn More

When I forward pictures from within an e-mail (Yahoo or Verizon), pictures are deleted.

more options

For the past month or two, when I forward e-mails that have pictures incorporated, the pictures are not received. Recipients report getting CID followed by numerous letters and and numbers in place of pictures. I have run a full scan on the PC with Norton and have re-loaded Firefox. Nothing has worked. I had a long chat with Verizon and they could find nothing wrong with their e-mail. Their only suggestion was to reload Firefox (which I did). I don't want to change to a different browser, but this has become very frustrating. Can you please help? Thanks.

For the past month or two, when I forward e-mails that have pictures incorporated, the pictures are not received. Recipients report getting CID followed by numerous letters and and numbers in place of pictures. I have run a full scan on the PC with Norton and have re-loaded Firefox. Nothing has worked. I had a long chat with Verizon and they could find nothing wrong with their e-mail. Their only suggestion was to reload Firefox (which I did). I don't want to change to a different browser, but this has become very frustrating. Can you please help? Thanks.

Solução escolhida

I associate "cid" images sources with Microsoft Outlook; was that the software in which the images originally were inserted into the message body?

In case one of your extensions is involved, could you try forwarding a message to yourself in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled (Flash and other plugins still run)

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?

Ler esta resposta 👍 1

Todas as respostas (1)

more options

Solução escolhida

I associate "cid" images sources with Microsoft Outlook; was that the software in which the images originally were inserted into the message body?

In case one of your extensions is involved, could you try forwarding a message to yourself in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled (Flash and other plugins still run)

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?