Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Learn More

Drop down menus are black boxes, ie - bookmarks, left mouse click, type address in address bar. HELP

  • 1 resposta
  • 5 têm este problema
  • 1 visualização
  • Última resposta de philipp

more options

When I click on my bookmarks the menu drops down and the window is all black. I have to move the mouse all around the drop down box to show the bookmarks. This happens with the address bat and when I left click on the mouse. I have uninstalled firefox and reinstalled it, yet the issue keeps happening.

When I click on my bookmarks the menu drops down and the window is all black. I have to move the mouse all around the drop down box to show the bookmarks. This happens with the address bat and when I left click on the mouse. I have uninstalled firefox and reinstalled it, yet the issue keeps happening.

Solução escolhida

hello, it might be an issue with hardware acceleration. please try updating your graphics driver (this should be the right version for your system: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22375), or in case this doesn't solve the issue disable hardware acceleration in firefox > options > advanced > general.

Ler esta resposta 👍 2

Todas as respostas (1)

more options

Solução escolhida

hello, it might be an issue with hardware acceleration. please try updating your graphics driver (this should be the right version for your system: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22375), or in case this doesn't solve the issue disable hardware acceleration in firefox > options > advanced > general.