Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Learn More

Updating to Firefox 15 caused loss of desktop settings after the update and a system restart.

  • 1 resposta
  • 8 têm este problema
  • 1 visualização
  • Última resposta de cor-el

more options

I updated Firefox v.14 to v.15 and later I shut down my laptop. I turned on my laptop, entered my password and Windows 7 said "preparing desktop". I got this error message when my desktop appeared: You have been logged on with a temporary profile. I had lost all my desktop settings apparently. I performed a System Restore which worked. The next day Firefox notified me of a new version (15.1) so I updated again. Same situation, lost my desktop settings after doing a Windows restart. Had to run another System Restore.

I updated Firefox v.14 to v.15 and later I shut down my laptop. I turned on my laptop, entered my password and Windows 7 said "preparing desktop". I got this error message when my desktop appeared: You have been logged on with a temporary profile. I had lost all my desktop settings apparently. I performed a System Restore which worked. The next day Firefox notified me of a new version (15.1) so I updated again. Same situation, lost my desktop settings after doing a Windows restart. Had to run another System Restore.

Todas as respostas (1)

more options

Try to download and install the full Firefox 15.0.1 version if there are problems with updating.

You can find the latest Firefox release in all languages and for all Operating Systems here: