Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Learn More

downloads do not open.OPEN choice is grayed out.Downloads work on CHROME

  • 5 respostas
  • 13 têm este problema
  • 10 visualizações
  • Última resposta de the-edmeister

more options

When I download a file the download window opens and the file gets downloaded. But, I cannot open it,either by clicking on the file,or by choosing OPEN,which I cannot do because it is grayed out.

This happened

Every time Firefox opened

== several weeks ago

When I download a file the download window opens and the file gets downloaded. But, I cannot open it,either by clicking on the file,or by choosing OPEN,which I cannot do because it is grayed out. == This happened == Every time Firefox opened == several weeks ago

Todas as respostas (5)

more options

Try using Open Containing Folder and then try to open that file from the folder you saved it to.

more options

If open is grayed then that would indicate that the files are no longer in that location. A possible cause is cleanup or security software that has removed the files.

more options

The downloaded files are listed in the downloaded files window but when you click to open them nothing happens.

more options

If Open and Open Containing Folder in the right-click context menu are grayed then that means that the files are no longer in the original down;load location. If it worked directly after downloading then test if it still work if you close and restart Firefox.

more options

No, the problem still exists, even after closingFirefox and then restarting. The open and open containing folder are still grayed out.