Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

How do I use my recovery key to recover my Firefox account when I forgot my password?

  • 2 respostas
  • 1 tem este problema
  • 27 visualizações
  • Última resposta de Rex

Zelmax
Zelmax
more options

Hello,

I got logged out of my Firefox account on Firefox for Android. However I am synced to my Firefox account on the desktop Firefox, and I also have my recovery key.

On Firefox for Android, when I click "Forgot your password?", I get a page asking me to enter my email address and to click a "reset" button. But it is written that resetting my password means resetting my account.

I don't want to reset my account, so how do I use the recovery key I have? Does the "reset" button send me an email which will offer me the possibility to use the recovery key?

This process is not very clear, thanks in advance for your help!

Hello, I got logged out of my Firefox account on Firefox for Android. However I am synced to my Firefox account on the desktop Firefox, and I also have my recovery key. On Firefox for Android, when I click "Forgot your password?", I get a page asking me to enter my email address and to click a "reset" button. But it is written that resetting my password means resetting my account. I don't want to reset my account, so how do I use the recovery key I have? Does the "reset" button send me an email which will offer me the possibility to use the recovery key? This process is not very clear, thanks in advance for your help!

Todas as respostas (2)

Zelmax
Zelmax Autor da pergunta
more options

By the way, do you know if I can try an infinite number of passwords until I finally find the right one? Or is there any possibility that this permanently blocks (deletes) my Firefox account?

Because I think that I should be able to remember the right password, if I am allowed to try as much passwords as I want.

Rex
Rex
more options

my foxfire account has been erased can i get it back