Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Learn More

Can't sign on to primary account email

  • 2 respostas
  • 1 tem este problema
  • 1 visualização
  • Última resposta de CinnamonG

more options

I can't sign in to my Firefox account because I no longer have access to my primary account email. I have a secondary account email but when I try to use it to sign in I get the message "Primary account email required for sign-in". What's the point of a secondary account email in that case?

I can't sign in to my Firefox account because I no longer have access to my primary account email. I have a secondary account email but when I try to use it to sign in I get the message "Primary account email required for sign-in". What's the point of a secondary account email in that case?

Todas as respostas (2)

more options

Can't sign in to the Firefox account using your old (primary) email address and then change the primary email address on the settings page?


In case of issues try to log in to the Firefox Account via this website.

more options

No because Firefox sends a verification message to the email address which I no longer have access to