Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Learn More

Bookmarks- tried all your solutions, and i still cant retrieve or add new bookmarks

  • 5 respostas
  • 1 tem este problema
  • 2 visualizações
  • Última resposta de harwood.james

more options

I have tried a your support suggestions to restore my bookmarks. Ive replaced places.sqlite and all other files, and still unsuccessful. I attempted to restore from a previous date, but a error occurs "unable to process backup file". I've restarted the computer. Ive uninstalled the program and reinstalled. I don't have any addon's that i've installed.

PLEASE HELP ME! I don't want to use chrome!

I have tried a your support suggestions to restore my bookmarks. Ive replaced places.sqlite and all other files, and still unsuccessful. I attempted to restore from a previous date, but a error occurs "unable to process backup file". I've restarted the computer. Ive uninstalled the program and reinstalled. I don't have any addon's that i've installed. PLEASE HELP ME! I don't want to use chrome!

Todas as respostas (5)

more options

[v57+] Places Maintenance is built into Firefox.

Type about:support<enter> in the address bar.

You will find Places Database near the bottom. Press the Verify Integrity button.


Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

more options

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

more options

It says it is unable to verify; I have uninstalled and reinstalled, but still same problem

more options

Hi, did you follow the rest of what cor-el said regarding deleting places.sqlite ??

more options

Yes I did, multiple times, I also verified no other copies of Firefox or places file are on my computer. I really love Firefox the best, so this sucks....