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unable to search mails in inbox (Thunderbird)
i get this error "UID Search failed" whenever i try to filter my mails. Please help
Todas as respostas (11)
What OS do you use? What version of Thunderbird? Are you talking about a pop or imap mail account?
What search method are you using? Quick filter Bar? Global Search ? Menu icon > Find > Search Mesages' ?
OS- windows7 version - 52.6.0 (32-bit) pop mail account
Quick filter search (pfa screenshot)
.......
Can you post info: In Thunderbird
- Help > Troubleshooting Information
- click on 'Copy text to clipboard' button
- In this forum question, right click in a 'Post a Reply' text box and select 'Paste'
After pasting, you can edit/remove all the info on fonts and printers but nothing else. Images below as a guide.
See if the Inbox index file is somehow out of synch with actual Inbox mbox file.
- Right click on 'Inbox' folder and select 'Properties'
- click on 'Repair Folder' button
- click on OK
- select another folder, then reselect 'Inbox'
- try performing Quick Filter Bar search.
Please report back on results.
Application Basics
Name: Thunderbird Version: 52.6.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.6.0 Profile Folder: Open Folder
(Local drive) Application Build ID: 20180123185941 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts account1: INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2: INCOMING: account2, , (imap) stbeehive.oracle.com:993, SSL, passwordCleartext OUTGOING: , stbeehive.oracle.com:465, SSL, passwordCleartext, true
Crash Reports
Extensions Lightning, 5.4.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Oracle Beehive Extensions for Thunderbird (OracleInternal), 1.0.0.7, true, obel@oracle.com
Important Modified Preferences
Name: Value
accessibility.lastLoadDate: 1518066526 accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 52.6.0 font.internaluseonly.changed: false font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 2680cf86-edf1-4bbe-98eb-4e42534c5c6 mailnews.database.global.indexer.enabled: false media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true network.tcp.sendbuffer: 65536 places.database.lastMaintenance: 1520488395 places.history.expiration.transient_current_max_pages: 55189 plugin.importedState: true security.sandbox.content.tempDirSuffix: {01c3f49b-aa96-49ff-92d6-e2a62fe19f3c}
Graphics
GPU #1 Description: Intel(R) HD Graphics 5500 Vendor ID: 0x8086 Device ID: 0x1616 RAM: Unknown Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Driver Version: 10.18.10.4013 Driver Date: 11-11-2014
Features Direct2D: false DirectWrite: true (6.2.9200.22164) WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.13.1 4.13.1
NSS 3.28.6 3.28.6
NSS Util 3.28.6 3.28.6
NSS SSL 3.28.6 3.28.6
NSS S/MIME 3.28.6 3.28.6
'Repair folder' did not help. Did repair then clicked on sent items, trash etc, then came back to inbox and tried searching. Still same error.
Btw this is IMAP mail account.
mailnews.database.global.indexer.enabled: false Try enabling the global indexer in options. My understanding is it must be enabled for quick search to work.
Options > Advanced > general.
global search index has enabled new search.. quick search is spinning endlessly.
I note from the image that you are using Quick Filter Bar to search on what appears to be the 'Inbox' folder.
I also note you have 22,317 emails in the Inbox folder.
I'm suspecting this may have something to do with the number of emails.
Do you have the same issue on another folder which you know has significantly less emails?
Please do the following: Create some suitably named new folders and move (in batches) a load of appropriate emails into those new folders in order to significantly reduce the number of emails in the Inbox folder and organise emails.
It would really help to rule out Quick Filter Bar search having an issue with large number of emails. Then perform a another search and report back on results.
Do you compact your Inbox and Junk/Spam folders on a regular or daily basis to remove all 'marked as deleted' emails?
I DO have the same issue with any other folder as well, which has just 2 emails.
I have filters created which runs automatically everyday and moves emails to trash and transh deletes mails older than 30 days.