Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Learn More

Yahoo email won't scroll when it doesn't fit on one page

  • 3 respostas
  • 5 têm este problema
  • 65 visualizações
  • Última resposta de cor-el

more options

I have a Yahoo email account. When I open an email in Yahoo and try to scroll down to see what's below the page line, the email jumps immediately back up to the top so I can't read the whole email. This does not happen in Chrome or Edge so why does it happen in FireFox?

I have a Yahoo email account. When I open an email in Yahoo and try to scroll down to see what's below the page line, the email jumps immediately back up to the top so I can't read the whole email. This does not happen in Chrome or Edge so why does it happen in FireFox?

Solução escolhida

You may have switched on caret browsing.

You can toggle caret browsing off/on by pressing F7 (Mac: fn + F7).

  • Options/Preferences -> Advanced -> General: Accessibility
    remove checkmark: [ ] "Always use the cursor keys to navigate within pages"

Note that this is an accessibility feature of Firefox.

Ler esta resposta 👍 1

Todas as respostas (3)

more options

Did the page finish loading (i.e. you have the reload button present on the location bar)?

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
more options

Yes, the page had loaded fully. I can scroll down the email but won't stay - immediately it jumps to the top. I will try the above suggestions. THANKS!

more options

Solução escolhida

You may have switched on caret browsing.

You can toggle caret browsing off/on by pressing F7 (Mac: fn + F7).

  • Options/Preferences -> Advanced -> General: Accessibility
    remove checkmark: [ ] "Always use the cursor keys to navigate within pages"

Note that this is an accessibility feature of Firefox.