Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox 39 on Mac crashes at Google Maps

  • 1 resposta
  • 2 têm este problema
  • 14 visualizações
  • Última resposta de guigs

Ceoltoir
Ceoltoir
more options

For the last month or so on my Mac, Firefox crashes whenever I go to Google Maps. I'm on OS X 10.9.4 and Firefox 39.0.3. I've seen some fix suggestions on this forum for Windows but nothing about Mac. This is the only site that crashes Firefox for me. I've been having to use Safari for mapping.

Thanks!

For the last month or so on my Mac, Firefox crashes whenever I go to Google Maps. I'm on OS X 10.9.4 and Firefox 39.0.3. I've seen some fix suggestions on this forum for Windows but nothing about Mac. This is the only site that crashes Firefox for me. I've been having to use Safari for mapping. Thanks!

Todas as respostas (1)

guigs
guigs
more options

Please first try safe mode: Diagnose Firefox issues using Troubleshoot Mode

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.