Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Learn More

Este tópico foi arquivado. Faça uma nova pergunta se precisa de ajuda.

Black screen, can't access Firefox to do any troubleshooting, help!

  • 1 resposta
  • 3 têm este problema
  • 2 visualizações
  • Última resposta de philipp

dkay1057
dkay1057
more options

Cannot access firefox screen to try any of the trouble shooting ideas. I don't like IE and that is what I have to use. All I get is a black screen, what do I need to do?? Help, Please!!!

Cannot access firefox screen to try any of the trouble shooting ideas. I don't like IE and that is what I have to use. All I get is a black screen, what do I need to do?? Help, Please!!!

Todas as respostas (1)

philipp
philipp
  • Moderator
more options

hello dkay1057, other users with this problem all had an embedded intel hd graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem.

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems