Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Learn More

Este tópico foi encerrado e arquivado. Faça uma nova pergunta se precisa de ajuda.

Avast complaining about Classic Toolbar Buttons add-on

  • 6 respostas
  • 10 têm este problema
  • 1 visualização
  • Última resposta de cor-el

Skyhooksly
Skyhooksly
more options

For two days in a row, when I start Firefox (29.0.1), Avast anti-virus (free version, up to date) has popped up and told me that Classic Toolbar Button add-on is untrusted (or unsafe or whatever). If I click the more button (or whatever it was) in that Avast window, it gives me an option to let Avast remove all add-ons from my browser (which I have not done, because duh).

Has anyone else encountered this? Any idea what is going on? What can I do to get Avast to stop complaining about Classic Toolbar Buttons?

Thanks.

For two days in a row, when I start Firefox (29.0.1), Avast anti-virus (free version, up to date) has popped up and told me that Classic Toolbar Button add-on is untrusted (or unsafe or whatever). If I click the more button (or whatever it was) in that Avast window, it gives me an option to let Avast remove all add-ons from my browser (which I have not done, because duh). Has anyone else encountered this? Any idea what is going on? What can I do to get Avast to stop complaining about Classic Toolbar Buttons? Thanks.

Todas as respostas (6)

iamjayakumars
iamjayakumars
more options

Avast may think that its thread. Some times it happen.

Add the Firefox and Firefox Extension in the Exception list.

FredMcD
FredMcD
more options

If you still have issues, you should contact the Avast support site.

the-edmeister
the-edmeister
  • Moderator
more options

There is a support page for that add-on over here: http://forums.mozillazine.org/viewtopic.php?t=2447747

As long as you installed that add-on from the official Add-ons website - here: https://addons.mozilla.org/en-US/firefox/addon/cstbb/ - I wouldn't think there would be a problem with that add-on. AMO inspects every add-on and that developer has a number of add-ons and is "trusted", IMO.

glnz
glnz
more options

See https://feedback.avast.com/responses/i-am-in-disbelief-that-avast-has-resorted-to-such-low-tactics-as-reporting-addons-as-unsafe-and-then-requiring-that-the-avast-versions-of-bing-or-yahoo-sea

bargaincrusader
bargaincrusader
more options

Do not do it, after I did this it gave an option of Yahoo, or Bing as the only search engines for default. I cancelled then Firefox only comes up a black screen. I re installed firefox but still same black screen, IE, and chrome are ok.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Hi bargaincrusader

Getting a black screen after updating to Firefox 33 can be caused by a problem with hardware acceleration in Firefox. You can check if there is an update for your graphics display driver.

Otherwise you can disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

If you can't start Firefox properly then you can use one of these to start Firefox in Safe Mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled